Description

Take on a key leadership role within an award-winning health care system in a state-of-the-art setting. Expand your professional potential in a close-knit, collaborative culture. Leverage your expertise to make a life changing difference. UCan do all this and more at UCLA Health.

The Patient Support Services Supervisor will manage all operational aspects of the Radiological Sciences Reception team under the supervision of the Service Support Supervisor II to ensure the efficient and effective coverage of the 24 hour, 7 day schedule. Major duties include providing administrative support, personnel management, formulation of section policies and procedures, implementation and facilitation of ongoing improvements for EPIC, Radiant, Medicals and Magview. Ensure all employee training requirements are up to date, host meetings, attend PCAT rounds, maintain the Service Recovery database, staff observations and perform monthly employee audits. Engage with employees, medical staff, patients and their families to ensure timely and accurate delivery of the reception and cash collection service is paramount. Working in tandem with leadership, you will be responsible for responding to customer, patient and physician complaints and developing appropriate solutions for improving the overall service level of the Radiology Reception area.

This position will provide support at multiple sites in the designated region. Weekend and night supervision of employees as necessary.

Salary Range: $31.03 - $65.90 Hourly