All the benefits and perks you need for you and your family:

- Benefits and Paid Days Off from Day One

- Student Loan Repayment Program

- Career Development

- Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full -Time

Shift: Days

The community you'll be caring for: 301 MEMORIAL MEDICAL PKWY, Daytona Beach, FL

The role you'll contribute: Responsible for the effective daily coordination and monitoring of Patient Transportation services. Timely and accurate dispatch and management of patient transportation requests and efficient assignment of transport personnel.

The value you'll bring to the team

• Resolves problems related to patient, visitor, staff or employee complaints; resolves problems associated with Patient Transport Services; recommends and participates in the solution of on-going problems or trends.

• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.

• Acts as a transporter when necessary.

• Maintains professionalism at all times and knows how to diffuse high-tension situations.

• Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate transport personnel in order of availability and proximity while maximizing productivity.

• Drives quality and continuously improves departmental performance through effectively monitoring task and personnel status in accordance with quality standards and budgetary objectives.

• Identifies problems, conducts research, resolves or makes recommendations to direct reports.

• Maintains a safe, healthy, orderly and pleasant work environment for staff; ensures dispatch equipment is safe and in good, clean working condition; provides and maintains adequate levels of supplies and equipment.

• Notifies supervisor or manager of potential situations and unreasonable response times.

• Ensures compliance with policies and procedures for departmental operations.

• Manages the Patient Transportation Department in Operations Manager's or Supervisor's absence if required.

• Assists in obtaining statistical information for administrative, operational and regulatory purposes.

• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.

• Assists in orienting, training and developing all levels of personnel.

• Motivates staff to function as a team in achieving goals and maximum productivity.

• Assists in scheduling paid time off and other benefit time; ensures adherence to departmental staffing guidelines on a daily basis; ensures adequate staffing levels are maintained; ensures accuracy of all appropriate records and time sheets; assigns transport personnel to stationed/zoned areas.

• Ensures proper operation of all technology and software programs, including pager and phone handling systems.

• Is able to troubleshoot and work with Information Systems and Information Technology teams when necessary to resolve any issues.

• Prints reports when requested. Functions as a liaison between Patient Transportation and other departments. Records all non-operational actions in "Daily Shift Log.".

• Assigns, collect and/or distributes pagers; monitors daily sign-in/out procedures.

Qualifications
The expertise and experiences you'll need to succeed :

REQUIRED:

• High School Diploma

• Effective verbal and listening communication skills.

• Computer skills

• Service/Quality focused to meet a wide range of needs.

• Able to navigate to/from various locations throughout the facility.

• Problem solver that can think quickly in cases of emergencies or unusual situations.

• Able to multi-task and work at a fast pace.

PREFERRED:

• 2 years of Patient Transportation experience

• Associate's Degree in Business Administration

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