Payroll Answer Bar Specialist

Responsible for supporting the Payroll team, analyzing and resolving inquiries for approximately 50,000 employees within US, Canada and Mexico. Performs duties that require an understanding of company payroll policies and procedures with a strong level of customer service. This role will be based in Fremont, California and is an in-office position. Schedule is 10AM - 6:30PM; Monday - Friday.


Responsibilities

• Provides knowledgeable support to employees and Payroll team on all payroll related questions
• Provide backup processing and reporting support to the Payroll team • Backup new hire setup tasks
• Answer in person inquiries at the Answer Bar in a face-to-face environment
• Identifies, researches, and resolves technical problems in a timely manner
• Provide professional responses to Ticketing system, telephone calls, email and personnel requests for system and payroll inquiries
• Documents, tracks, and monitors the problem to ensure a timely resolution
• Process, review, and distribute key payroll reports

Requirements

• CPP (Certified Payroll Professional) preferred
• 3+ year's recent hands-on US multi states payroll experience required
• Knowledge of Kronos, UKG Pro, Professional HR Systems strongly preferred
• Exposure to a high volume, and multi-task work environment required
• Strong interpersonal, organizational, oral and written communication skills required
• Detail oriented, strong analytical skills, ability to detect inconsistencies in data, and ability to work with minimal supervision
• Some experience with audit procedures is preferred

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$23.20 - $40.80/hour, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.