Our focus is putting people first, ensuring team members become family, guests become Owners, and Owners become the heart of everything we do. Join our team at HGV as a PBX Operator and be the heart of exceptional guest experiences.

Responsibilities include:

• Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
• Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness.
• Deliver professional hospitality and information to all guests, owners, and team members.
• Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times
• Balance multiple responsibilities and prioritize duties based on importance with ease
• Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
• Maintains any pertinent departmental log sheets, checklists and/or reports
• Assist with other departments as needed and carries out other reasonable requests by management

Here's why you will love it here:

• Positive Team Environment
• A people first culture
• Supportive Leadership
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time off and Paid Sick Days
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What are we looking for:

• Related work experience
• Proficiency reading, writing and speaking in English
• Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
• Demonstrates perfection in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
• A professional attitude that prevails when handling upset guests and difficult situations
• Able to work a flexible work schedule including night, weekends and holidays
• High school diploma or equivalent

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.