Role: Will be a part of the Customer Service Feature Team supporting Call Center applications.

Requirements:

• Minimum of 7 year's experience in the items listed below:
• Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
• Ability to design, develop and support advanced IVR applications, knowledge of PBX architecture, telecommunication network services, and contact center systems
• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems
• Strong understanding of contact center operation, including key workforce management needs; as well as experience with management and development of speech recognition systems and grammars.
• The priority would be working with web services and integrating them with IVR applications.
  

Required Skills :
Basic Qualification :
Additional Skills :
Background Check :Yes
Drug Screen :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Development/Engineering
Master Job Title :Dev: Other
Branch Code :Detroit