Performance Improvement Coordinator - Human Services Program Consultant OR Human Services Program Coordinator

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Job Details

Working Title: Performance Improvement Coordinator
Job Class: Human Services Program Consultant OR Human Services Program Coordinator
Agency: Human Services Dept

• Job ID: 79869
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/03/2024
• Closing Date: 09/12/2024
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Central Office / Agency-wide Supports
• Work Shift/Work Hours: Day Shift, 8:00am - 4:30pm
• Days of Work: Monday - Friday
• Travel Required: Yes (occasional in-state travel to attend meetings)
• Salary Range: Human Services Program Consultant - $35.43 - $52.53 / hourly; $73,977 - $109,682 / annually OR Human Services Program Coordinator - $39.34 - $58.47 / hourly; $82,142 - $122,085 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Exempt - Administrative
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

In the 2023 legislative session, the Governor's Office, Minnesota legislature, and leaders for children and families worked in partnership to pass legislation establishing the Department of Children, Youth, and Families (DCYF) to create a sustainable, public face for children's issues in state government. This new cabinet-level agency brings together programs centered on children and families, including childcare and early learning, child support, child safety and permanency, economic support and food assistance, and youth opportunity. This position will become a part of DCYF as the new agency is established.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

***This posting may be used to fill multiple vacancies***

*** Telework (Within Minnesota or neighboring states) and flexible hours options are available .***

As a Performance Improvement Coordinator, you will provide leadership, process planning, organizational expertise, and communications leadership in the implementation, expansion, and administration of the Human Services Performance Management system for essential human services as set forth in Minnesota Statutes section 402A et seq. This position will work across Human Services organizations in Minnesota to coordinate the development of measures and standards; provide technical assistance; research barriers to performance; identify needed statute and policy changes; communicate system requirements to county leaders, program area teams and stakeholders; and bring together stakeholders as they deliver essential human services to the residents of Minnesota.

The incumbent works with Department of Human Services (DHS), Department of Children, Youth, and Families (DCYF) and county leaders, implementation teams and individuals, and is required to influence all levels of the organization to achieve outcomes. Key responsibilities are to develop and improve processes and infrastructure for the system, provide project management expertise for the performance management system, and develop and implement communications strategies internally across DHS, DCYF and externally to counties, community partners, and the Human Services Performance Management Council.

Responsibilities include but may not be limited to:

• Analyze county performance data, comparing performance levels to established thresholds.
• Produce reports which demonstrate county performance related to established thresholds.
• Collaborate with the human services performance council, MN counties, DHS and DCYF staff and management, advocacy groups and others on the administration and expansion of the county performance management system.
• Develop tools supporting planning, evaluation, and change management work.
• Establish a process for strategic planning, including assessment of necessity, design, implementation, outcome achievement, cost and efficiency, and measurement of success.
• Review, research, and evaluate performance and county barriers to make recommendations for system improvements.
• Lead the design and facilitation of workgroups or other meetings, to guide counties, stakeholders and administrations across DHS and DCYF in the development and maintenance of system components (i.e., measures, threshold, improvement strategies).

Qualifications

Minimum Qualifications

**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**

Human Services Program Consultant

Three (3) years of professional experience in performance improvement consultation, project management, and/or program evaluation principles and practices which demonstrates at least two of the following:

• Developing and conducting program evaluations; including logic models, measure development, and program reviews.
• Engaging with multiple, diverse stakeholder groups to communicate and implement changes and improvements.
• Leading large-scale planning or improvement initiatives, including developing and implementing detailed action plans.

AND experience in two or more of the following:

• program evaluation;
• research relating to best practices;
• report-writing and presenting;
• statistics/data analysis;
• continuous improvement;
• project management;
• business analysis; or
• work group facilitation.

Human Services Program Coordinator

Four (4) years of professional experience in performance improvement consultation, project management, and/or program evaluation principles and practices which demonstrates as least two of the following:

• Developing and conducting program evaluations; including logic models, measure development, or program reviews.
• Engaging with multiple, diverse stakeholder groups to create consensus, communicate direction, and implement change and improvement initiatives.
• Leading large-scale planning or improvement initiatives, including developing and implementing detailed action plans.

AND experience in four or more of the following:

• program evaluation;
• research relating to best practices;
• report-writing and presenting;
• statistics/data analysis;
• continuous improvement;
• project management;
• business analysis; or
• work group facilitation.

Preferred Qualifications

• Knowledge of DHS and DCYF programs and their interrelationships and an understanding of human services policy and procedures, and of government functions and relations.
• Knowledge of or experience with at least two of the essential human services as listed in Minnesota Statutes section 402A.10.
• Knowledge of or experience working with Minnesota Statutes section 402A.18.
• Master's degree in public policy, public health, law, social work, information technology, or other fields related to human services, or a bachelor's degree in any field and professional experience working in human services.
• Experience developing and working in the areas of diversity, equity, and inclusion (DEI) and antiracism.
• Experience using one or more the following continuous improvement tools: Lean, Six Sigma, Baldridge, Balanced Scorecard, Outcome Evaluation, Results Based Accountability etc.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS - DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

Application Details

How to Apply

This posting is being extended to account for system downtime.

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .

Contact

If you have questions about this position, contact Carrie Krueger at carrie.krueger@state.mn.us .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Alexander Duren at alexander.duren@state.mn.us .

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.