Title

PFS Customer Service/Support Specialist

About the Organization
Beaufort Memorial, a not-for-profit hospital founded in 1944 on the banks of the Atlantic Intracoastal Waterway, is licensed for 201 beds (169 acute, 14 rehabilitation and 18 mental health). We are an acute-care hospital, a regional referral center and the largest medical facility between Savannah, Ga., and Charleston, S.C.

Fully accredited by The Joint Commission, Beaufort Memorial boasts a dedicated, high-quality medical staff of nearly 230 board-certified or board-eligible providers.

Our mission is to enhance the quality of life in the Lowcountry through improved health, innovative partnerships and superior care.

Position
PFS Customer Service/Support Specialist

Location
Beaufort Memorial Hospital

Full-Time/Part-Time
Full-Time

Shift
-not applicable-

Exempt/Non-Exempt
Non-Exempt

Description

The customer service/support specialist assists patients, processes financial assistance applications, and provides a variety of customer support services to walk-in patients and the patient financial services department. The successful customer service/support specialist will be able to work independently, demonstrate a high tolerance for interruption of tasks, will be able to multi-task, and will have the ability to refocus to task completion while maintaining a positive and pleasant attitude. Must be articulate and persuasive while being sensitive to patient's needs. Must be emotionally mature and able to function effectively in stressful situations. The customer service/support specialist must demonstrate attention to detail, strong work ethic, and will represent the culture and core values as established by the organization.

Position Requirements

Education:

• High school graduate or equivalent preferred.

Experience:

• Must be able to work independently; must be emotionally mature and able to function effectively while under stress. Must be able to multi-task. Must speak clearly and be persistent and detail oriented. Two years of experience in hospital billing/collections or medical related billing/collections preferred.

Certifications/Licenses:

• None specified.

EOE Statement
Beaufort Memorial Hospital is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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