AdventHealth Pharmacy Retail

All the benefits and perks you need for you and your family:

Benefits from Day One

Career Development

Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-Time Days

Location: 5050 Wesley Rd Apopka, FL 32712

The role you'll contribute:

The Customer Service Call Center representative performs a wide range of duties to support the members of the AHS Corporate Prescription Plan regarding plan questions and mail-order pharmacy requirements. Duties include answering high volume of phones, extensive data entry, compiling, reconciling and maintaining records and prescriptions for the Pharmacy. Works only under the supervision of a registered Pharmacist and does not perform duties that can only be legally performed by a registered Pharmacist or registered pharmacy technician.

The value you'll bring to the team:

• Maintains confidentiality of patient, employee, medical staff, departmental and administrative information with no infraction

• Exhibits tact and consideration with other staff and customers. Maintains a professional atmosphere in the work area.

• Maintains objectivity and accepts criticism and feedback, using each exchange as a learning opportunity

• Answers phone within 4 rings, does not leave patient on hold more than 5 minutes and offers to call back patient if patient will be left on hold while researching a request

Qualifications
KNOWLEDGE AND SKILLS REQUIRED :

• Accuracy and attention to detail for long periods of time; excellent organization skills

• Must be able to multitask efficiently with other assigned duties and be ready to accept calls with calm demeanor

• Individual must have excellent customer service skills, inter-personal skills, communication skills, accuracy, and the ability to follow up.

• Use of telephone, Bluetooth headset and multipurpose copier/fax.

• Basic proficiency skill set in MS Office: Word, Excel and Outlook

EDUCATION AND EXPERIENCE REQUIRED :

• High School diploma or equivalent.

• 2 years previous customer service experience.

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