Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy.

We are looking for a Pharmacy Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!

At Amazon Pharmacy, the Pharmacy Manager is a licensed Pharmacist who is responsible for the operation oversight and compliance of a small format pharmacy site, including; safety, quality, customer experience, budgetary, people development and operations objectives. The Pharmacy Manager will lead a small team of technicians and pharmacists, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the organization. This role will require hands-on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes, filling, verifying and packing orders for shipment, in addition to pharmacist verifications. The Pharmacy Manager will have a strong commitment to patient safety and with high standards of service to deliver on being the earth's most customer-centric pharmacy.

#everydaybetter

Key job responsibilities

• \tResponsible for the overall safety, quality, performance and customer experience of the operations.

• \tManage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation.

• \tEvaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.

• \tWill set and clarify requirements and expectations for employees. Measures performance, provides feedback, and holds the team to a high bar.

• \tEducate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices

• \tDrives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.

• \tManaging workflow, escalations and effectively delegating across your leadership team in partnership with the Sr Pharmacy Operations Manager.

• \tStay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers

• \tCoordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements

• \tAlign policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP)

• \tResponsible for the site's growth and partnering with capacity planning and facilities for all growth workforce management needs

• \tDevelops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning.

• \tImplements change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.

• \tMaintain the customer's profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).

• \tOther duties as assigned.

We are open to hiring candidates to work out of one of the following locations:

Wixom, MI, USA

BASIC QUALIFICATIONS

• \tDoctorate or Bachelor's Degree in Pharmacy

• \tActive/Good Standing Pharmacist license in domicile state

• \t1 year Staff Pharmacist experience within Amazon Pharmacy

• \tExtensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety

• \tExperience with performance metrics, process improvement and Lean techniques

• \tStrong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.

• \tAble to manage detail, establish root cause and be able to extract and manipulate data

• \tWork a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

PREFERRED QUALIFICATIONS

• \t2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment

• \tExperience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations

• \tAbility to handle changing priorities and use good judgment in stressful situation

• \tDemonstrated ability to successfully develop others into higher levels of leadership in an organization

• \tEntrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial

• \tAn analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.

• \tInterest in long-term career development through assignments in multiple FCs across the nation.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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