Description: Job Summary:

Directs and supervises operations in outpatient or inpatient pharmacies. Supervises the day-to-day activities in accordance with applicable regulations and cost containment efforts. Supervise subordinate Pharmacy Technicians, Clerks, Cashiers and identified administrative staff. Responsible for financial, service, quality, compliance and legal/regulatory targets of the assigned pharmacy or pharmacies. As a member of the pharmacys management team, accountable for the overall performance of the department.

Essential Responsibilities:

• Monitor and maintain pharmacy workflows to ensure service delivery within expected parameters of satisfaction, quality and compliance. Depending on the operational setting (outpatient or inpatient), customers served can include members, patients, physicians, nurses and ancillary departments. Oversee and direct the work of subordinate employees according to departmental policies, procedures and standards. Subordinates include pharmacy technicians, pharmacy clerks and identified administrative staff. Maintain and adjust work schedules. Understand and apply relevant provisions of the UHW and Local 29 Collective Bargaining Agreements. Identify and resolve problems and complaints from members, patients, client departments, and/or customers. Develop and implement solutions using sound problem-solving and decision-making methods.


• Respond to immediate service interruptions and/or concerns to ensure satisfactory service recovery. Identify service concern trends and develops corrective plans of action. Serve as liaison between pharmacy and other departments on operational and service matters. Maintain and adjust resources to meet operational needs, within budget allocation. Perform, direct and supervise ongoing training of staff including assessment of training needs and /or deficiencies relative to policy, best practices and/or established standards. Serve as train-the-trainer for the department. Reinforce, and hold direct reports accountable to Service Expectations, including Standards of Expected Behavior. Promote a team environment through modeling of collaborative behaviors; hold direct reports accountable to team oriented behaviors and ensure any necessary team building training is completed.


• Ensure compliance with organizational, departmental, Joint Commission, CMS, SOX, State Board of Pharmacy and other governing laws, regulations, standards, and policies and procedures, including the Principles of Responsibility.


• Ensure effective utilization of pharmaceutical inventory and maintenance of required record keeping. Oversee cash control process according to policies and procedures, including ordering money for cash drawers and management of over/short process. Advise supervisors of identified discrepancies and make recommendations to resolve issues. Assist the pharmacist manager with the development of departmental goals for Service, Quality, Finance, People and Compliance Utilize tools and reports to formulate departmental goals, develop operational plans, educate staff and monitor performance.


• Actively participate in local and regional manager Peer Group meetings to learn and share best practices relative to goal attainment. Interview applicants and hire employees into Technician, Clerk and Cashier positions and provide department orientation for new hires. Provide coaching and counseling to direct reports.



• In conjunction with pharmacist manager, prepare and administer performance evaluations (30/60/90 day and annual); administer formal discipline; respond to union (UHW and Local 29) grievances. Conduct monthly/quarterly attendance reviews. Conduct quarterly reviews on over/short reports. Perform TIME keeping functions. Facilitate at department staff meetings including assisting pharmacy manager with agenda planning. Analyze individual and team performance and develop operational/correction plans.

Basic Qualifications:
Experience

• Minimum one (1) year of experience supervising non-exempt staff across various job classifications, including technical and union employees OR at least two (2) years of experience leading or directing others in a healthcare environment.

Education

• Bachelors degree in business administration and/or healthcare services, OR four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Demonstrate skills and ability to directly supervise front-line employees in a complex and high volume pharmacy environment.
• Ability to assess operational workflow and make adjustments using sound decision-making and problem solving skills.
• Knowledge of procedures and laws/regulations in pharmacy settings.
• Working knowledge of budget development and management.
• Excellent interpersonal, communication and organization skills.
• Working knowledge of computer systems and/or software applications, including the PIMS system and Health Connect systems.
• Completion of all KP Pharmacy required management training programs.
• Must complete all KP required training for managing in a union environment.
• Ability to manage in a Labor/Management Partnership environment.

Preferred Qualifications:

• Pharmacy experience preferred.
• Experience in developing and conducting training programs for staff.
• Pharmacy Technician certification preferred.

Primary Location: California,Santa Clara,Santa Clara Medical Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat, *Based on Operational Needs
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee
Job Level: Team Leader/Supervisor
Department: Santa Clara Homestead Hospital - Area Phcy Admin - APD - 0201
Pay Range: $75100 - $97130 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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