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Job Summary:

The Laboratory Hospital Phlebotomist is responsible for specimen collection, processing, and data entry services. The incumbent in this position will support the mission, vision, values and strategic initiatives of Mary Washington Healthcare and must demonstrate a commitment to quality service to patients, physicians, the public and other Associates.

Essential Functions & Responsibilities:

• Greets all patients, visitors, family members, physicians, and Associates in a courteous and professional manner.
• Monitors and maintains an adequate inventory of phlebotomy supplies and materials, as well as patient preparations, to ensure smooth operations in the phlebotomy work area and non-interruption of patient and customer services.
• Responsible for training new associates and students from affiliated phlebotomy programs.
• Addresses customers' needs efficiently, effectively, and confidentially.
• Performs blood collection by venipuncture and dermal puncture from patients of all ages accurately and efficiently following proper laboratory standards and procedures.
• Collection of other body fluids may be required.
• Follows all required processes for positive patient identification and registration.
• Responsible for precise labeling of all samples as dictated by appropriate policies.
• Responsible for precise execution of all specimen collection as dictated by appropriate policies.
• Accepts and accessions specimens delivered to the laboratory by physicians and nursing personnel.
• Responsible to answer telephone and assist caller as needed or direct caller to appropriate department in a timely manner to provide effective communication and quality service.
• Responsible for test order entry, patient information data entry, and specimen information data entry in the laboratory computer system accurately and efficiently.
• Provide oral or written reports upon request from physicians, physician office personnel, and nursing units for inpatients and outpatients.
• Prints daily workflow reports, including HRP and un-received specimen lists, and communicates turn around delays to the supervisor immediately.
• Adheres to departmental and organizational policies, procedures, standards, and protocols to ensure effective departmental operations and quality patient care.
• Must adhere to patient confidentiality policies.
• Creates an atmosphere that fosters team work and cooperation among fellow Associates.
• Displays a positive attitude and professional appearance.
• Performs other duties as assigned.

Qualifications:

• High school diploma required.
• One year of phlebotomy experience or successful completion of an accredited, structured phlebotomy training program.
• ASCP phlebotomy certification desired.
• American Heart Association (AHA) CPR certification required.
• Previous customer service experience helpful.
• Excellent interpersonal and telephone skills required.
• Demonstrated ability to organize and prioritize work required.
• Demonstrated ability to manage multiple tasks required.

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.