Phlebotomist - Salem, NH

About U

Mass General Brigham Integrated Care is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. MGB Integrated Care will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.

We aspire to be people's first choice for health and care

- rooted in well-being and kindness -

by bringing world-class care closer to home (or at home!) and

being the bridge to world-renowned hospitals and research when needed.

We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization.

Our core values are shared fundamental beliefs that guide our decision-making and behavior and bind us together as a team. At MGB Integrated Care, we are:

• Bravely Human: We approach our work with empathy, vulnerability, and kindness.
• Clearly Honest: We seek to provide clarity amongst our teams and patients.
• Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.
• Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.
• Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.

The Opportunity: Phlebotomist (Salem, NH)

What You'll Work On

Under general supervision of the clinics Sr. Practice Manager, the incumbent will perform a variety of support services to the laboratory and provide phlebotomy services for all clients. Depending on the area in which an individual is assigned for his/her shift, the responsibilities vary. Additionally, incumbent must be flexible to cross cover multiple locations, depending on need.

LABORATORY PROCEDURES AND PROTOCOLS:

• Maintain established department policies and procedures, objectives, safety,
• Environmental and infection control standards.
• Process a variety of specimens in accordance to established protocols.
• Data entry into both the clinic and laboratory information systems.
• Monitor requests for laboratory testing that have not been processed through the laboratory information system. Ensure that all outstanding orders are accounted for and that any missing specimens are found.
• Document the receipt of specimens in the laboratory information system. Perform quality assurance checks on outpatient requisitions to ensure the correctness of data entry.
• Sort and file requisitions in the appropriate location according to established protocols.
• Pull all out-patient requisitions that require follow-up with the physician offices. Obtain blood specimens for private outpatients
• Understand through yearly competencies, all aspects of phlebotomy including, age specific competencies, the specific procedures needed for pediatric patients (if applicable)
• Maintain work area in a neat, orderly, and well-stocked manner.
• Communicate with medical, nursing, and office personnel regarding laboratory results and protocols.
• Provide back-ups for all areas of responsibility for a phlebotomist regardless of the individual assignment. Perform other related duties as required or as responsibilities dictate to all other locations.
• Demonstrate the role of a phlebotomist in a professional manner.
• Assume accountability for his/her position extends self when unusual need arises.
• Report for work on time and give adequate notice of absenteeism or tardiness.
• Routinely undertake additional tasks when his/her assignment is completed.
• Accepts constructive criticism regarding own performance and strives to make improvements.
• Adheres to policies established for meals, breaks, dress code, and parking. Exhibits courtesy and respect to patients, families, physicians, clients, and coworkers.
• Seeks additional learning experiences.
• Maintains competencies through: Regular participation in service education programs.
• Demonstrates understanding of Fire and Disaster Plan, Infection Control, Trauma Alert Protocol and handling of critical patients.
• Demonstrates proficient laboratory skills via yearly competencies.
• Motivated and self-directed:
• Carries out responsibilities promptly and in a self-directed fashion.
• Utilizes concepts of preventive maintenance and proper use of laboratory equipment.
• Is flexible and receptive to change.
• Participates in quality improvement activities.
• Demonstrates excellent customer service skills to promote customer satisfaction.

PERSONAL AND PROFESSIONAL GROWTH

• Perform in a professional manner at all times. Assume accountability for his/her position, extends self when unusual need arises.
• Reports for work on time and gives adequate notice of absenteeism or tardiness.
• Accepts constructive criticism regarding own performance and strives to make improvements.
• Adheres to policies established for meals, breaks, dress code and parking.
• Exhibits courtesy and respect to patients, families, physicians, clients and co-workers.
• Maintains competencies through regular participation in service education programs, Demonstrates understanding of Fire and Disaster Plan, Infection Control, Alert Protocol and handling of critical patients.
• Demonstrates proficient laboratory skills via yearly competencies.

MOTIVATED AND SELF-DIRECTED:

• Carries out responsibilities promptly and in a self-directed fashion.
• Seeks additional learning experiences.

CONTRIBUTES TO ORGANIZATION GOALS:

• Utilizes concepts of preventive maintenance and proper use of laboratory equipment.
• Is flexible and receptive to change.
• Participates in quality improvement activities.
• Demonstrates excellent customer service skills to promote customer satisfaction.

Compliance Responsibilities:

• Understands and adheres to Mass General Brigham Integrated Care's compliance standards as they appear in Corporate Compliance Policies, Code of Conduct, and MGB iCare's Policies.

Qualifications

About You

Skills:

• Required: ASCP certification or certification within the first year of employment. Knowledge of Medical terminology. Ability to effectively deal with a wide range of personalities, technical and support staff. Ability to handle several processes concurrently.
• Ability to handle several processes concurrently. Ability to effectively deal with a wide range of personalities, technical and support staff. Knowledge of Medical terminology.

Experience:

• Preferred: Prefer 1+ year of phlebotomy experience and demonstrated proficiency in the phlebotomy field.

Education/Degree requirements:

• Required: Requires completion of High School or Equivalent, and Certificate of completion in Phlebotomy or Medical Assisting or a phlebotomy course as part of an associate or bachelor's Degree program such as nursing.

Licensure, Certifications, or Registration:

• Required: Phlebotomy ASCP Certification within 1st year of employment
• BLS Certification required within 6 months of hire

How We'll Support You

• Productive and positive team-based environment
• Collaborative approach to delivering high-quality relationship-centered care
• Opportunities for ongoing professional development and growth
• Opportunities to provide feedback and contribute to innovation across iCare
• Extrinsic benefits

Work Environment

• Work is in an ambulatory Lab Services center located in Salem, NH
• Requires walking and periods of standing within a procedural setting
• Exposure to bodily fluids, sharp instruments, and cleaning products
• Computer and limited administrative work

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.