Provider Relations Manager will be responsible for visiting Jefferson employed & independent Primary Care and Specialty Practices to share information on priority programs/services in order to generate new referrals and contribute to market share growth (80% of time is in territory; remainder attending meetings & handling administrative duties)

The role is dedicated to developing and cultivating relationships through face-to face interactions with Physicians, Advanced Practice Providers and staff within their practices. In addition, the PRM will coordinate Onboarding/Outreach visits with Jefferson Health providers and travel with them to facilitate introductions.

The PRM will participate in review of Fiscal Year Sales Plans based on Jefferson Health's strategic and operating plans, internal stakeholder input and market intelligence. Input from the PRM is valuable relative to local market dynamics & economics.

This person will understand the practice of medicine including referral relationships, payor requirements and other economic and financial influences.

Responsible for a geographical territory encompassing Philadelphia and suburbs .

PRIMARY FUNCTION : The Provider Relations Manager (PRM) will be responsible for clinical growth by retaining current and generating new referrals from employed, affiliated and independent Providers. The PRM will participate in development of referral development plans based on Jefferson Health's strategic and operating plans, internal stakeholder input and market intelligence. The role is exclusively dedicated to developing and cultivating relationships through face-to face interactions with Physicians, Advanced Practice Providers, Practice Managers, Referral Coordinators. The PRM will assist with Onboarding appropriate new Providers by scheduling in-person/virtual Meet & Greets. This person will understand health care, the practice of medicine including referral relationships, external and internal factors (ex. payor requirements) and other economic and financial influences.

ESSENTIAL FUNCTIONS:

• The role will be: 75-80% of the time in the field meeting with providers and their staff. This may include support with select physician events at the discretion of the Director. 15% of time is set aside for field preparation and post-visit documentation and 5-15% is dedicated to learning about clinical offerings and working with internal stakeholders.
• Within a defined geographic territory, facilitates relationships with providers/staff by direct communication to maintain existing referrals, generate new referrals and increase volume into the system.
• Participates in the development & implementation of Sales Plans to increase patient volume in the assigned geography and overall Jefferson Health service area.
• Promptly Records Encounters in Salesforce and updates account information in CRM.
• Working with the Director, maintains a data driven list of targeted physicians that relate to the assigned territory based on demographics, referral trends and other details as appropriate.
• Facilitates relationships between Community Providers, local health system Providers and Academic Medical Center Providers by direct communication to earn referrals into into the health system.

Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

OTHER FUNCTIONS AND COMPETENCIES needed in addition to Essential Functions:

• Thorough knowledge of Jefferson Health departments and services preferred
• Ability to contribute to and implement a sales plan
• Ability to plan, organize and manage resources within prescribed timeframes (prioritize and focus)
• Ability to present, probe, persuade and actively listen to referral source needs and respond with the right mix of service line and product attributes that produces results.
• Ability and willingness to use a data driven approach to targeting Providers.
• Consistent, timely visit documentation and report generation.
• Ability to work within a team structure, integrating and collaborating with various leadership and management groups to strategize and drive results
• Conceptual thinking skills - connect the dots
• Critical-thinking skills - ability to look at all perspectives and get to the root of issues
• Analytical thinking skills - logical thinking,

Qualifications

EDUCATIONAL/TRAINING REQUIREMENTS:

Bachelor degree required, preferred in business, science, healthcare or public health administration

EXPERIENCE REQUIREMENTS :

• Minimum of two (2) to three (3) years of sales experience within health care provider setting. Strong direct relationship sales experience.
• Previous experience in provider relationship management preferred

ADDITIONAL INFORMATION :

• Thorough knowledge of Jefferson Health departments and services preferred
• Ability to contribute to and implement a sales plan
• Ability to plan, organize and manage resources within prescribed timeframes (prioritize and focus)
• Ability to present, probe, persuade and actively listen to referral source needs and respond with the right mix of service line and product attributes that produces results.
• Ability and willingness to use a data driven approach to selecting physicians.
• Consistent, timely visit documentation and report generation.
• Ability to work within a team structure, integrating and collaborating with various leadership and management groups to strategize and drive results
• Conceptual thinking skills - connect the dots
• Critical-thinking skills - ability to look at all perspectives and get to the root of issues

Analytical thinking skills - logical thinking

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.