Physician Support Rep III
Rochester, New York
Employer: University of Rochester
Industry: Faculty
Salary: $18.89 - $25.51 per hour
Job type: Full-Time
Opening
Full Time 40 hours Range URCC 204 Med Specialties AC-3 Clerical
Schedule
9 AM-5:30 PM
Responsibilities
POSITION SUMMARY:
Using independent judgment and initiative, the Physician Support Specialist performs routine and non-routine duties of a highly confidential nature. Duties will include coordination of patient care, managing and monitoring of the in-basket and work queues, acts as a liaison between patients and their care team, and assists with coverage of clinics and projects when necessitated by Office Manager or other Administrator. The position reports directly to the Office Manager and will also work in collaboration with the Administrator II, Nurse Manager, Medical Director, Director of Operations and health providers. The incumbent will apply University policies, procedures and privacy standards in the performance of all duties.
RESPONSIBILITIES:
QUALIFICATIONS:
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $18.89 - $25.51 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Full Time 40 hours Range URCC 204 Med Specialties AC-3 Clerical
Schedule
9 AM-5:30 PM
Responsibilities
POSITION SUMMARY:
Using independent judgment and initiative, the Physician Support Specialist performs routine and non-routine duties of a highly confidential nature. Duties will include coordination of patient care, managing and monitoring of the in-basket and work queues, acts as a liaison between patients and their care team, and assists with coverage of clinics and projects when necessitated by Office Manager or other Administrator. The position reports directly to the Office Manager and will also work in collaboration with the Administrator II, Nurse Manager, Medical Director, Director of Operations and health providers. The incumbent will apply University policies, procedures and privacy standards in the performance of all duties.
RESPONSIBILITIES:
- Schedule procedures, appointments and ancillary tests with input from physicians and other health care personnel. Provide patients with procedure descriptions and special instructions as necessary. This requires the ability to evaluate medical information provided, to provide answers to questions asked by patients and to clarify information as needed for other areas. Responsible for ensuring test results are received, reviewed and appropriately filed. Work closely with the patient and care team in coordinating provider schedules with non-clinical commitments. Coordinate patient information; entry of data into eRecord and Cadence databases as necessary.
- Support for Nurse Practitioners and other health care professionals responsible for delivery of patient care.
- In a professional manner, respond and document appropriately to patient calls as they are forwarded into the in-basket. When necessary, gather information, evaluate callers concerns and refer to physicians or other health care personnel to address.
- Must possess the ability to determine which questions should appropriately be addressed by physicians or other health care providers. Respond to callers independently and follow-up to be sure customers are satisfied that requests were
- handled in a timely fashion.
- Manage/monitor in-baskets/work queue on a daily basis to ensure referrals, appointments, telephone encounters and all related activities are completed and accurate; communicate any discrepancies back to clinical support and/or provider for clarification. Review of AVS (After Visit Summary) when necessary. Manage templates /office schedules for multiple providers.
- Acts as liaison for contact with area providers to facilitate communications with physicians. Ensures messages are received and transferred in an expedited manner to ensure timely patient care that best represents the ICARE values.
- Cross-coverage in shared clerical office; special projects and other responsibilities as assigned.
- Possesses the knowledge, skills, and abilities to support the Medical Records department as needed.
QUALIFICATIONS:
- High school diploma or equivalent required
- Associates degree in Medical, Secretarial, billing or related field preferred
- Minimum of 2 years of relevant experience required
- 1 year of leadership experience preferred
- Demonstrated customer service skills required
- Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $18.89 - $25.51 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Created: 2024-05-12
Reference: 252057
Country: United States
State: New York
City: Rochester
ZIP: 14608
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