Description

Staff Management | SMX is looking for an experienced Planning and Procurement Manager with strong SAP knowledge to lead a customer service team. The successful candidate will play a key role in enhancing customer satisfaction by ensuring seamless order processing, addressing inquiries, and leveraging SAP systems for efficient service delivery. Send your resume to the RPS Recruiter at [email protected] and let us get you started today!

Perks & Benefits

• Weekly paychecks
• Direct Deposit or Cash Card pay options
• Medical / Dental Insurance
• 401k
• Paid Time Off
• $80.5K-$104K

Employment Type & Shifts

• Full Time
• Direct Hire
• Long Term

• 1st Shift

Job Responsibilities

• Lead and manage the customer service team, ensuring high performance levels and adherence to service standards.
• Provide guidance, training, and support to ensure the team's effectiveness.
• Oversee order processing activities, ensuring accuracy and timely delivery.
• Address customer inquiries and concerns promptly, maintaining a high level of customer satisfaction.
• Utilize SAP systems for order management, tracking, and customer interactions.
• Work closely with IT and SAP coordinators to optimize and enhance customer service processes within the SAP environment.
• Identify opportunities for process improvements to enhance customer service efficiency.
• Collaborate with cross-functional teams to implement changes and enhancements.
• Ensure accurate and up-to-date customer information in SAP systems.
• Leverage SAP data for reporting and analysis to drive informed decision-making.
• Gather and analyze customer feedback to identify areas for improvement.
• Implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with Sales, Logistics, and other departments to ensure a cohesive customer experience.
• Communicate effectively with internal teams to address customer needs.

REQUIREMENTS:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience as a Customer Service Manager, preferably with SAP experience.
• Strong knowledge of SAP order processing modules and functionalities.
• Excellent leadership and team management skills.
• Effective communication and interpersonal abilities.
• Analytical mindset with a focus on continuous improvement.
• Familiarity with customer service best practices and industry standards.

Associate Requirements

• Bachelors
• Background Check
• Drug Test
• Must be at least 18 years old