Insight Global is looking for a Platform Manager to work at one of our top clients that is in the Manufacturing industry. This person will be managing a team of roughly 5 business analysts globally. This person will be responsible for defining roadmaps of processes for their quality and service, including: warranties, claims, returns and repairs. This team will be working to define requirements with the business team while working with the technical team to help implement these processes within Salesforce. This person will be making best recommendations to leadership team to help drive their services. They will be assigned to the following IT disciplines or services: Business Systems, CRM, Service Cloud Solutions, Telephony Platforms, Quality Management Solutions, Telecommunications and Data.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* Bachelor's degree in any field

* 8-10+ years of professional experience in IT with proven leadership experience

* Quality Management experience in a services environment

* Previous experience globally deploying a CRM platform (Salesforce, ServiceNow, Microsoft Dynamics, Oracle)

* Experience defining roadmaps and working with stakeholders

Nice to Have Skills & Experience

* Masters Degree

* Experience implementing Salesforce

* Experience working in the manufacturing industry

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.