Policy Manager, Cross Issue & Product - Trust and Safety

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As a member of our Cross-Issue team, you will serve as a content and product policy expert working across various subject and product areas from the TikTok For You Feed to AI applications. This team complements subject-matter experts focused on long-term policy development by responding to quickly developing business needs. The Cross-Issue team balances rigor and speed, ensuring safety remains a priority.

In this role, you will partner with subject matter experts, policy enforcement specialists, and a range of cross-functional partners (e.g., Data Science, Product, Business Strategy) to develop safety principles and policies for TikTok's diverse and global user base.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:
- Develop defensible safety principles for all TikTok features and products;
- Collaborate closely with internal and external experts to assess areas of harm and design nuanced policy interventions. Support policy rule drafting to ensure outputs reflect policy intent and are consistent, understandable, and operable;
- Support the development of policy frameworks and rules for new products and features, as well as for emerging business priorities;
- Provide in-depth review and feedback to policy enforcement teams to ensure principles and consistent application of policy;
- Support safety strategy development for projects that span thematic areas and require rapid turnaround times, including policy responses to emerging and novel crisis events.

Qualifications

Minimum Qualifications:
- 5+ years of experience in Trust & Safety, Public Policy, Law, Academia, or a related field;
- Strong writing and executive communication skills, with the ability to synthesize complex topics into concise and digestible materials;
- Deep understanding of technology, Internet, social media, and/or platform content issues;
- High technical aptitude for understanding complex technologies, tools, systems, and issues;
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role;
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications:
- Previous experience with data science.

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2