Positions Available - IT Technician I - Louisville, KY (Part Time)

MiTek Corporation is a family owned and operated parent company to brands including MTX Audio, Xtant, Coustic and AtlasIED. MiTek's experience in designing, manufacturing, and selling high performance commercial, mobile, residential, marine, and motorsports audio has created some of the best equipment on the market.

MiTek offers a comprehensive benefits package along with long term growth opportunities across its many brands. Come join the family!

The Position:

We are seeking an energetic part-time IT Technician to support our onsite team in our Louisville, KY facility. This is a part-time position.

The IT Technician will provide technical assistance to computer system users. Answer questions or resolve computer problems for partners in person, via telephone or from a remote location. The position may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, preventative maintenance, electronic mail, mobile devices, and operating systems.

Candidates must live in or near Louisville, KY.

Functions

• Answer user inquiries regarding computer software or hardware operation to resolve problems, enter commands and observe system functioning to verify correct operations and detect errors, and oversee the daily performance of computer systems.
• Performs routine operations such as creating users in a Windows Active Directory environment, maintaining security procedures, data backups, file recovery procedures, etc. Assists with on-site question/issues regarding LAN connectivity and access.
• Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation guidelines and refer major hardware or software problems or defective products to vendors or technicians for service.
• Maintain and set up user accounts on phone system i.e., maintain voice mail and extensions, setup new user accounts.
• Installs and upgrades user hardware (PC media storage, printers, faxes, other peripherals) and software components (O/S, applications). Coordinates all necessary maintenance operations: Windows, MS Office applications, E-mail, other applications, utilities, etc.
• Responsible for answering, logging, and responding to help calls. Provides first level troubleshooting support. Answers questions and resolves problems in a timely manner using standard procedures through direct assistance. Maintains problem-reporting information to help identify root causes of problems and related solutions. Keeps end-user documentation up-to-date and writes new documentation as needed.
• Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
• Responsible for implementing and managing a preventative maintenance program approved by management to achieve proactive response to system degradation.
• Inspect equipment and read order sheets to prepare for delivery to users.

Education & Experience

Associate's Degree (two year college or technical school)

One to two years related experience

Skills

• Proficient with all MS Office Software
• Intermediate understanding of the HP system
• Exceptional hardware knowledge
• Demonstrated ability to troubleshoot hardware and software
• Intermediate understanding of telephones
• Network cable (RS 232 and LAN cable installation)

Working conditions are normal for an office environment.

MiTek/AtlasIED is an Equal Opportunity Employer.