Practice Assistant, Internal Medicine - Andover

Bonus - We're offering a generous sign-on bonus of $750.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process.

About Us

A member of Mass General Brigham Community Physicians, Pentucket Medical has been providing extraordinary healthcare to the residents of the Merrimack Valley for 50 years. With the latest in diagnostics, technology and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include more than 55 physicians, 40 nurse practitioners and physician assistants, and over 300 clinical and administrative support staff. With five sites located in the Merrimack Valley, Pentucket Medical provides access to care 7 days a week.

Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you! Are you ready to join our team?

Location

Pentucket Medical at Andover Medical Center offers an integrated system of care that combines expert, medical attention with the latest technology. Our primary care team of clinicians are there guiding you through the healthcare system. Whether it is preventive care, diagnosis of a chronic condition or treatment for a nasty cold, your primary care clinician uses their expertise and extensive experience to manage your overall health.

We are seeking a full-time Practice Assistant to work in our Andover Internal Medicine office (323 Lowell Street). The schedule will be Monday, Tuesday, Thursday and Friday from 6:30am to 5:00pm.

General Overview

The Practice Assistant provides administrative support to health care providers within the department. Working under the general direction of the Site Manager, the Practice Assistant is responsible for the efficient flow of the patients coming into the practice. This position is responsible for ensuring optimal appointment management, registration, and telephone services.

Primary Responsibilities

• Greets all patients and visitors to the practice in a professional, consistent, timely, and respectful manner. Effectively interacts with a diverse population.
• Performs all patient check-in and check-out functions including registration, co-pay collection, insurance verification, obtaining waiver forms for a missing referral, scheduling follow-up appointments, etc. Assists patients with questions and coordinates any necessary resources including transport, interpreters, and other services as requested by patients.
• Schedules, reschedules, and cancels patient appointments. Provides patient education for virtual visits and pertinent information about the practice and hospital as needed.
• Update end-of-day appointment status to record no-shows, cancellations, and left without being seen.
• Answers all incoming calls and electronic messages via, Patient Gateway, eReferral, Outlook, and Epic from patients and providers seeking addictions services in a timely manner.
• Ensures accurate demographic and financial information for each patient encounter. Transfers patients with changes to the Patient Service Center.

Qualifications

Qualifications

• Education:
  • A minimum of a high school diploma or GED.
• Experience:
  • A minimum of 1 year of customer service experience.
  • Previous experience in a medical office environment preferred.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.