Practice Mgr I, Operations - Primary Care - Full-Time

Job Summary:
The Practice Manager I Operations is responsible for the day-to-day operations of one or more medical practices, with a total of less than five physicians generating less than 2.5 million in total charges per year. The Practice Manager I ensures at all times a safe, efficient, cost-effective and high-quality patient care environment. The Manager interviews, selects, hires, trains/orients, supervises both clerical and clinical staff within their scope of practice, evaluates and recommends corrective action as appropriate, up to and including termination of assigned staff. Ongoing supervision and evaluation of clinical staff is shared with practice physician(s) and Erlanger nursing leadership and other clinical leaders as appropriate. Administrative responsibilities include tracking monthly clinical and financial statistics, overseeing billing and collection functions, maximizing patient flow and optimizing the work environment to facilitate open communications, professional excellence and superb customer service.

This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practice patient population. Participates in the practice's quality improvement process and performance evaluation.

Education:
Required:
Bachelor's Degree in Business or related field or equivalent management/work experience

Preferred:

Experience:
Required: Minimum 3-5 years' experience in business management, with strong financial and systems background, and strong marketing experience.

Working knowledge of physician office practices, managed care operations and insurance industry structure and products desired.

Preferred:
Practice management/billing experience

Position Requirements: Licensure/Certification/Registration
Required:
BLS completed prior to going to the unit/ department and maintained going forward.

Preferred:
N/A

Department Position Summary:
The Practice Manager I Operations is responsible for daily operations of one or more physician practices to include registration, cash collection, charge preparation, medical record documentation, referral/authorizations, related insurance and coding process. These responsibilities include hiring, termination and annual competencies as well as disciplinary process. This position will promote teamwork and facilitate a smooth flow of daily operations of the practice. This position ensures superior customer service daily by interacting with all internal and external customers in a professional and courteous manner. Additionally, the manager is a role model and holds staff accountable for the efficient and effective operation of the practice including superb customer service.

This position will assist in the development of capital and operational budgets in conjunction with the Regional Manager or Director. The manager will also be responsible to operating within the budget, monitoring monthly variances from the budget with justification submitted monthly to the Director. This position will be responsible for maintenance and reconciling petty cash, accounts payable, timekeeping and any other duties as directed. This position also supports other general practice operation in collaboration with and as directed by the Director and physicians. This position will be responsible for maintaining standards set forth by TJC/DNV and coordinating QI initiatives within the practice. Assures that the facility maintains CAP (College of American Pathologists) and CLIA (Clinical Laboratory Improvement Amendment) certification, if required in the Practice. Manager must maintain confidentiality in all areas.