Practice Supervisor, Cardiothoracic Surgery - Jefferson Einstein Philadelphia

• Supervises the day-to-day operations of a single practice location with 1 or 2 providers.
• Supervises all staff and oversees all office and patient care functions while ensuring that the Einstein Code of Conduct and Standards of Behavior are practiced at all times.
• Works the front desk and/or back office of the practice as needed.
• May perform duties of a Medical Assistant on a regular basis.
• Assists Practice/Operations Manager with the recruitment and on-boarding of staff as needed.
• Rounds regularly on staff; identifies and resolves individual and practice level issues.
• Collaborates with Practice/Operations Manager in establishing patient care schedules that maximize patient access to meet and exceed practice visit targets.
• Assists Practice/Operations Manager with identifying and implementing plans related to practice needs: patient access, staffing, practice services, and equipment.
• Facilitates monthly physician/management meetings: establishes agenda, prepares data, and participates in decision making.
• Facilitates monthly management/staff meetings ensuring staff are aligned with practice performance goals.
• Assists the Practice/Operations Manager with managing the revenue cycle to include patient demographics, insurance verification, copay collection, and charge completion by clinical staff.
• Regularly rounds on patients addressing concerns in the moment when possible.
• Responsible for troubleshooting and de-escalating events that occur in the practice.
• Collaborates with Practice/Operations Manager to monitor patient satisfaction reports and to share data with providers and staff to discuss strategies on improving the patient experience.
• Demonstrates excellent leadership skills to foster team building, accountability and communication.
• Models Einstein's Standards of Behavior, participating in continued education, and supporting the Einstein GPS initiative.
• Performs other duties as assigned.

Qualifications

High school diploma required. Associates degree preferred. Two years of relevant supervisory experience including experience providing exceptional customer service preferred. Knowledge and experience with electronic medical record systems preferred. Proficiency in Microsoft Office suite, excellent organizational, verbal, and written communication skills required. Working knowledge of medical coding and insurance terminology and requirements of healthcare regulatory agencies, i.e. HIPPA preferred. Proven ability to analyze problems and follow through with creative solutions

In addition, if at a practices that requires the Practice Supervisor to perform Medical Assistant functions, must be a graduate of an accredited program for Medical Assistants and possess a minimum of two years of Medical Assistant experience in a similar setting.

CPR certification required for Site Supervisors performing Medical Assistant functions.

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.