Position: Telecom / Technical Sales Support Specialist

Location: Dallas

Overview:

The Telecom / Construction Drone Inspection provider is looking for a Technical Sales Specialist to provide Pre / Post-Sales Support.

This is a hands-on customer interfacing position, with a well-funded startup, supporting the company's

inspection / safety infrastructure solutions.

The individual must have hands on drone experience and worked with telecom (or similar) Infrastructure.

Responsibilities:

• Trusted advisor to existing clients.
• Strategic account planning incorporating new features and capabilities.
• Provide knowledge of company's products and methodologies,
• Offer enthusiastic support and mentorship to clients.
• Proactively engage with customers, to showcase company's value proposition.
• Help drive system usage and adoption through customer accounts.
• Deliver optimal solutions tailored to customer pain points.
• Establishing effective working relationships with cross-functional teams.
• Travel as required to cultivate client relationships within the region.

Current Tasks:

• Lead prospect and customer training initiatives.
• Curate and maintain an updated knowledge base, providing users with relevant and informative content.
• Help develop video tutorials on product understanding.
• Engage with customers on a regular basis by communicating and providing support.
• Drive customer usage and product growth within the customer accounts.
• Help ensure seamless data integration.
• Accompany clients during field operator training sessions,
• Demonstrate the utilization of autonomous drones and company's products.
• Cultivate strong customer relationships.
• Serve as a subject matter expert on company's capabilities
• Act as communication between the customer and internal Sales, Product, and R&D teams.
• Proactively interface with these groups on enhancements and new features.

Requirements:

• Experience working on telecom accounts and delivering / supporting SaaS solutions.
• Have worked on telecom infrastructure.
• Technical proficiency in drone technology.
• Proficient in flying drones, capable of delivering compelling field demonstrations.
• Strong customer engagement skills