Principal Business Operations , Employee Relations

The North America Employee Relations Organization is looking for a Principal Business Operations to own all rhythm of business practices across the Employee Relations organization.

You have demonstrated experience managing the overall operational efficiency of a complex, global, and dynamic environment and hold deep knowledge in operational processes. (e.g., SPS, OP1/2, WBR, MBR, QBR, Goal Management, Financial Management, Headcount Management). You think strategically, write effectively and accurately plan, forecast and drive alignment across cross-functional teams to execute on monthly, quarterly and yearly objectives. You effectively coach functional leadership and partners on operational policies and tools and drive holistic operational excellence across the organization.

Key job responsibilities

• Ensure alignment on overall strategic goals, standards, objectives and key results, and metrics for each planning cycle

• Analyze business performance, including defining and tracking KPIs, issue identification and resolution in support of organizational goals

• Create and manage key reports and mechanisms in support of the business units including end-customer reporting

• Partner closely with human resources, talent acquisition, and finance on resource allocation and tracking the health, performance, and status of our organization and its portfolio.

• Drive operational optimization and efficiency- maintaining and improving all rhythm of business tools and processes.

About the team

The North America Employee Relations team is responsible for the identification of defects in our employee experience across all roles in the North America WW Ops organization and beyond. Finding these defects is not enough though; we are tasked with building and deploying products, tools and solutions to remove these defects. Our products and programs are always changing and we continually innovate to transform and improve the employee experience.

BASIC QUALIFICATIONS

- 7+ years of working cross functionally with tech and non-tech teams experience

- 7+ years of program or project management experience

- 7+ years of managing, analyzing and communicating results to senior leadership experience

- Bachelor's degree

- Experience implementing repeatable processes and driving automation or standardization

- Experience defining program requirements and using data and metrics to determine improvements

- Experience delivering projects within scope, time, budget and quality

PREFERRED QUALIFICATIONS

- PMP certificate

- MBA

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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