Principal Customer Success Manager, Business Services (Remote)

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/ .

About the Team:

Are you looking to join an industry-leading sales organization? Our Strategic Analytic Overlay Team partners with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Job:

The Principal Customer Success Manager role w ill be involved in all six stages of the sales cycle, assisting the SAE and client with all requirements throughout the sales process. This includes prospecting new opportunities, presenting relevant solutions, shepherding client files through retro testing, analyzing/presenting test results, model governance, contracts, and implementation.

You'll Be Responsible For:

• Day-to-day questions and request on current production solutions. Handling billing questions/concerns. Identifying and supporting upsell opportunities.
• Handling Internal and External client management documentation. Client project tracking documentation.
• Working with CMM account team relating to ongoing volume, revenue tracking and product performance. Coordinating development and tracking of Product Dashboard highlighting implementation/success metrics
• Managing MPR / QBR (Member Performance Reports) - (Generally executed every quarter). Track and/or produce LNRS product performance reports, meet with constituents as needed.
• Tracking Contributor data for all LNRS products. Facilitate data transfers
• Coordinating routine customer on-site meetings. Coordinating customer training, as needed.

Qualifications:

• Have Bachelor's degree or equivalent experience.
• 8+ years proven sales/sales support experience.
• Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge.
• Able to work as part of a team, accomplishing mutual team goals.
• Strong organizational, time management and forecasting skills.
• Understanding of professional research process. Able to quickly develop an in-depth understanding of products and solutions and how they apply to the customer's needs.

Learn more about the LexisNexis Risk team and our culture here .

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