Description

As the Private Bank Sr. Product Performance Partner for our newly launched Private Bank ("PB") at Citizens, you will report to the PB Chief Operating Officer and will play a pivotal role a s both a Deposits Product Manager and Segment Strategy Lead. This role within the Private Bank manages to the growth plan, defines the product development and customer experience priorities, builds then manages the product roadmap and performance plan in alignment with the Deposits strategy. The role ensures the highest level of customer value and best-in-class customer experience, specifically for the Private Bank segment to compete in the marketplace.

Primary responsibilities include:

• Manages to the growth plan for short, medium, and long term for the Private Bank using key levers to grow product enhancements, product development builds, acquisition, and retention tactics, deepening opportunities, cross functional management, and visionary leadership.
• Defines the priorities (requirements), builds the roadmap, and promotes product development stories from the backlog.
• Develops thriving and productive relationships, particularly with Be a Better Customer (BABC) Town, Marketing, Sales, Service and Retail Training. Gains stakeholders' buy-in on both the strategy and business plans. Shepherds and influences the majority of activities, relying on other teams to execute and release.
• Owns the customer experience for the product and the segment
• Informs, defines, delivers, and supports product pricing strategy for Private Client and Private Bank suite of products.
• Coordinate the feature releases including family office, account opening and coordinate with the Bankers/preferred bankers

Qualifications, Education, Certifications and/or Other Professional Credentials

• 7-10 years deposit product experience
• Strong collaboration skills
• Strong understanding of deposit pricing
• Excellent communication and negotiation skills

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday-Friday 8:00-5:00
• Work location is flexible to include either San Francisco, Boston or Johnston, RI with workplace flexibility such as 3 days in office and 2 days from home.

Pay Transparency

The salary range for this position is $150,000 - $220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
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