Product Manager, WhatsApp

More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. By focusing on serving users who are new to the internet, with low-end devices, unreliable network connection, and of low-tech literacy, we've helped to bridge the digital divide, making the world feel a little smaller. Building on our strengths, we are now striving to bridge the financial divide to make the world a little more equal. Payments is the first step in this direction. Our goal is to make the exchange of money as simple and reliable as the exchange of a WhatsApp message. Imagine paying a friend for dinner, or your favorite small business for their services, without needing to download or even open another app. We launched peer to peer payments in India, WhatsApp's largest market, just a year ago and have seen rapid growth. We are now looking for mission driven product managers to help unlock the next frontier of innovative consumer payments products and take our commerce payments experience from zero to one. The opportunity is momentous, the responsibility is huge and our ambitions are bold.

Product Manager, WhatsApp Responsibilities

• • Lead the ideation, development and launch of expressive and delightful features that help our users feel closer with every exchange


• • Empower merchants large and small to get paid by the half a billion Indian consumers who are already using WhatsApp to connect with businesses


• • Create mechanisms to take care of users when things go wrong by prioritizing risk and customer support initiatives


• • Collaborate with a vast group of cross functional experts (beyond engineering and design) to define the long term strategy for payments in India and create prioritization frameworks to drive alignment, especially with local regulators


• • Help grow the team as the product grows and succeeds

Minimum Qualifications

• • 6+ years of experience as a Product Manager


• • Experience reasoning from first principles and making decisions with minimal data


• • Experience developing mobile products, technologies and platforms


• • Experience crafting simple user experiences and executing them from start to finish


• • Experience working in or interest in emerging markets


• • Enthusiasm for and/or a frequent user of WhatsApp

Preferred Qualifications

• • Experience working with API businesses and/or payment gateways


• • Experience working on a regulated product (e.g., healthcare, fintech)


• • Understanding of customer support and/or risk