Product Operations Coordinator (Onsite)
Duluth, Georgia
Employer: LexisNexis Risk Solutions
Industry: Administrative Services
Salary: Competitive
Job type: Full-Time
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle - all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance
About our Team
Claims Record Unit (CRU) is a division of LexisNexis Risk Solutions, which is the industry leader of procuring Law Enforcement records nationwide. Insurance carriers use these records to aide in the adjudication of claims. We process 8 million requests annually and foster business relationships with agencies to streamline and improve processes. Our teams are located in Duluth, Ga. and the Philippines. CRU is the single point of contact for our customers and utilizes multiple resources and platforms across the U.S, Canada, and P.R.
About the Role
Demonstrates a conceptual understanding of the procurement of records for insurance purposes. The role entails calling law enforcement agencies to inquire about reports that are being requested for Insurance clients. Applies this understanding in the performance of routine and recurring assignments such as reviewing, compiling, acquiring, organizing, and maintaining records. *Position will be onsite 5 days a week.
Responsibilities
Requirements
Learn more about the LexisNexis Risk team and how we work here
#LI-AR1
#LI-Onsite
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle - all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance
About our Team
Claims Record Unit (CRU) is a division of LexisNexis Risk Solutions, which is the industry leader of procuring Law Enforcement records nationwide. Insurance carriers use these records to aide in the adjudication of claims. We process 8 million requests annually and foster business relationships with agencies to streamline and improve processes. Our teams are located in Duluth, Ga. and the Philippines. CRU is the single point of contact for our customers and utilizes multiple resources and platforms across the U.S, Canada, and P.R.
About the Role
Demonstrates a conceptual understanding of the procurement of records for insurance purposes. The role entails calling law enforcement agencies to inquire about reports that are being requested for Insurance clients. Applies this understanding in the performance of routine and recurring assignments such as reviewing, compiling, acquiring, organizing, and maintaining records. *Position will be onsite 5 days a week.
Responsibilities
- Researching and reviews requests and police records information from websites, various internal and external databases.
- Fulfilling, editing, and/or modifying requests for police records to ensure compliance with company standards and completeness of order for product deliver.
- Performing additional research as required to meet customer expectations and demonstrates ability.
- Meeting and exceeding established departmental goals for productivity and accuracy.
- Performing outgoing calls to agencies regarding requests.
- Answering incoming calls from law enforcement agencies regarding requests.
Requirements
- Be customer-oriented: Customer service skills are required. Striving to create, maintain and enhance customer relationships.
- Experience in Criminal Justice, Insurance Claims, Call Center and /or police departments.
- Be able to use Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
- Demonstrate the ability to learn quickly and thrive in a production-based environment.
- Able to demonstrate excellent oral and written communication skills.
- Possess a high school diploma; an Associate's level education is preferred.
- Be able to collaborate with cross-functional teams to deliver exceptional customer service and support.
Learn more about the LexisNexis Risk team and how we work here
#LI-AR1
#LI-Onsite
Created: 2024-06-28
Reference: R79977
Country: United States
State: Georgia
City: Duluth
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