Product Support Engineer, Powertrain

We are seeking a highly skilled Drivetrain Diagnostics Engineer to join our team. As a key member of our Powertrain Service Engineering team, you will be responsible for developing software tools and methods to diagnose and repair complex drivetrain systems. You will work closely with cross-functional teams to identify and resolve drivetrain-related issues, and develop innovative solutions to improve vehicle diagnosability, performance, reliability, and customer satisfaction.


Responsibilities

• Develop, validate, monitor, and maintain software tools and methods to diagnose and repair drivetrain systems, including: Automated Diagnostic based on vehicle data, Service focus in-vehicle user-interface to diagnose, repair and monitor the drivetrain system, Repair routines for drivetrain related Electronic Control Unit (ECU)

• Collaborate with cross-functional teams to identify and resolve drivetrain-related issues, including: Field failure analysis and root cause identification, Development of countermeasures and corrective actions, Creation of clear problem statements for field issues and communicate top issues regularly to firmware and hardware development teams

• Define and implement on-board diagnostic methodologies and diagnostic alerts, considering third-party shop requirements and regulatory obligations.

• Develop and document troubleshooting and remote diagnosis techniques for Service Technicians, Technical Support Specialists, and Regional Technical Specialists

• Conduct large-scale data analyses to triage drivetrain-related issues and identify trends and patterns

• Review user experience issues and deficiencies, and escalate them to development teams for firmware or hardware improvements

• Identify and propose product improvements to Drivetrain Hardware and Software Development teams to increase reliability, reduce service cost, and improve customer satisfaction

Requirements

• Degree in Electrical Engineering, Computer Science, Computer Engineering, Automotive Technology, or a related field, or equivalent experience

• 2+ years of experience in powertrain engineering, diagnostics, or a related field, with a focus on software development and troubleshooting

• Strong programming skills in languages such as C, C++, and Python

• Experience with vehicle data analysis, including data acquisition, processing, and interpretation

• Knowledge of drivetrain technologies, including inverters and motors

• Familiarity with automotive communication protocols such as CAN, UDS, and OBD-II

• Strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$88,000 - $186,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.