Production Support IRC241157

Description:

#LI-VS6

Requirements:

• 7+ years of experience in customer support or product support roles.
• Coordinate with development teams to prioritize and address bug fixes and enhancements.
• Participate in change management processes, including the review and approval of production changes.
• Provide technical support and guidance to end-users, including training and troubleshooting assistance.
• Contribute to the continuous improvement of processes and procedures to optimize system reliability and efficiency.
• Stay informed about emerging technologies and best practices in production support and IT operations.

Job Responsibilities:

• Monitor and maintain production systems to ensure optimal performance and availability.
• Respond to and resolve incidents and service requests in a timely manner, adhering to defined SLAs.
• Troubleshoot technical issues related to applications, databases, networks, and infrastructure components.
• Implement fixes, patches, and updates to resolve issues and enhance system stability.
• Document troubleshooting steps, resolutions, and operational procedures for future reference.
• Perform regular system health checks and preventive maintenance tasks to minimize downtime.

What We Offer

Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home.

Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges.

Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays

About GlobalLogic
GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.