Program Analyst (Family Support Coordinator)

Summary

Navy Wounded Warrior is the Navy's sole organization for coordinating the non-medical care of seriously wounded, ill and injured Sailors and Coast Guardsmen, their families and caregivers. This position is assigned to the NWW Program in Washington, DC. The incumbent serves as a Headquarters Program Analyst (Family Support Coordinator (FSC), with the primary responsibility to identify and resolve problems associated with support for wounded, ill and injured Service members, and their families.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Family Support Coordinator Duties include but are not limited to:

• Evaluates program implementation Navy-wide, identifies and evaluates actual or potential problem areas, develops, and presents program alternatives or modifications to include impact on overall program objectives and implementations.
• Communicates with family members and caregivers of wounded warriors living with physical and/or mental health conditions to ensure they receive the full range of support and benefits provided by NWW.
• Educates families and caregivers with information and resource options available both inside and outside the federal government.
• Performs ongoing wounded warrior family and caregiver assessments.
• Participates in interagency groups and/or committees to identify and implement recommendations to improve overall functions and operations affecting Recovering Service Members (RSM) as they move through all phases of recovery and reintegration to include transition out of the military to the care of the Veterans Administration (VA).
• Coordinates and/or implements policies and actions to address overall development and sustainment of mission and objective.
• Assesses alternative approaches to resolving family support issues and applies knowledge of a wide range of methods to assess and evaluate the status, effectiveness, and efficiency of tasks assigned.
• Provides guidance and direction to NWW program staff and informs supervisor on policy matters pertaining to family support.
• Liaises with the internal and external agencies to resolve problems or cope with issues regarding family support.
• Manages projects to provide comprehensive management-related services on a variety of complex issues as assigned. Conducts fact-finding analysis of issues surrounding the matter at hand to identify and clarify problems or relevant issues.
• Represents NWW on the global platform, either virtually or in person, at meetings, conferences, symposiums, seminars, summits, and other appropriate events applicable to the care of the wounded, ill, and injured.
• Prepares required monthly and annual reports for Family Support Program.
• Supports the implementation of the Comprehensive Recovery Plan (CRP) used by the regional NWW teams to assist seriously wounded, ill or injured Service Members and their families and/or caregivers'.
• Provides direct support to Family Program Support and Non-government Organization (NGO) Coordinator, Transition Coordinators, non-medical case managers and recovery care coordinators for all case management issues requiring higher-level coordination and/or support.
• Screens NWWs referrals from regional staff for potential issues with individual request for specific family needs. Review requests and facilitates processing of monetary and material resources as well as accessing key services needed to assist the enrollee's recovery, rehabilitation, and reintegration.

Program Support Duties include but are not limited to:

• Establishes and monitors multiple repositories for enrollees to include documentation in NWW module within the program database of record. Manages electronic and hard copies as necessary.
• Performs other civilian duties as specified by higher authority to include leading, organizing, assisting with planning and coordination of NWW annual training and/or site visits, and other related NWW events.
• Provides assistance to NWW Enrollment Committee operations such as meeting minutes, TWMS profiles reviews, or provides subject matter expertise as requested by the Enrollment Committee Chair and approved by the Program Manager or Direct Supervisor.
• Prepares written reports that include findings and recommends corrective actions. Follows up with appropriate NWW staff offices in areas where there are deficits.
• Serves as travel point of contact for the region enrollees participating in adaptive/recreation events to coordinate travel arrangement for applicable family members/caregivers attending Department of Defense (DoD) Warrior Games/INVICTUS.
• Communicates with NWW HQ Marketing and Strategic Communication Specialist to raise awareness of program, to include highlighting local activities for families/caregivers to attend.
• Collaborates with region Adaptive Recreation and Community Outreach Specialists on events and resource provided to enrollees in the field.

Requirements

Conditions of Employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess the following:

• At least four years of specialized experience working with ill or injured Service Members or similarly vulnerable populations to ensure they are being provided the full range of resources, support, benefits, and/or treatments and service available from multiple agencies and organizations.

A qualified candidate must also possess the following:

• Knowledge and understanding of requirements and operations of the DoD and Department of Navy (DON) initiatives, implementing congressionally mandated warrior and family support/caregiver requirements.
• Knowledge of the specific organization's programs and missions, as well as knowledge of pertinent laws, regulations, and policies related to program operations.
• Knowledge of a range of administrative policies and regulations applicable to the administration of Warrior Care programs.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA), Privacy Act and the Freedom of Information Act.
• Skill in the use of qualitative and quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which have impact on Navy or NWW goals and objectives.
• Skill in applying a wide range of methods for assessment and improvement of program effectiveness or management processes and systems.
• Skill in the implementation and use of various databases specifically designed to track and monitor the wounded, ill and injured population.
• Ability to make presentations to a variety of audiences, including technical, professional, and administrative specialist at all organization and hierarchical levels.
• Ability to manage several major projects concurrently, each of which require multiple tasks across many different levels of the Navy (i.e., local commands, regions, and headquarters) and other government agencies.
• Ability to establish objectives, priorities and realistic milestones and identify multi-organizational and program interrelationships impacted.
• Ability to gather, view, and analyze all forms of information in detail.
• Ability to communicate effectively both orally and in writing.
• Ability to work in a stressful environment on time sensitive issues.

Education

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience and/or education. This position is located at Washington Navy Yard in Washington DC. If selected self-relocation to the local commuting area (50 miles) is required.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

• Benefits
  
  Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

• Benefits
  
  Review our benefits
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents are required at the time of application:
  
  
  • Resume
  • Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
  • If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
  • If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
  
  
  NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
• How to Apply
  
  To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
  
  The complete application package must be submitted by 11:59 PM (EST) on 09/12/2024 to receive consideration.
  
  To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  
  To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12533151
  
  It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
  
  Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
  
  To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
  
  DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given.
  
  Agency contact information
  
  CNIC NAF HRO
  
  Email
  
  mill_mwr_recruit.fct@navy.mil
  
  Address
  
  CNIC HQ
  
  5720 Integrity Drive, Bldg. 457
  
  Millington, TN 38055
  
  US
  
  Next steps
  
  Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
  
  If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
  
  Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

The following documents are required at the time of application:

• Resume
• Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 09/12/2024 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12533151

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-hrinquiries@us.navy.mil to ensure proper consideration is given.

Agency contact information

CNIC NAF HRO

Email

mill_mwr_recruit.fct@navy.mil

Address

CNIC HQ

5720 Integrity Drive, Bldg. 457

Millington, TN 38055

US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request