Program Consultant Senior, Central Virginia Region, (W1744)

Title: Program Consultant Senior, Central Virginia Region, (W1744)

State Role Title: Program Admin. Specialist II

Hiring Range: $63,000 - $75,000, (salary commensurate with experience)

Pay Band: 5

Agency: Department of Social Services

Location: Statewide

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

NOTE: This position is only open to current state of Virginia Department of Social Services employees.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

The Program Consultant Senior assists the Director of Operations to ensure the directives and mission of the Child Support Enforcement Program and all applicable laws and policies are met. Serves as an active member of the assigned office's leadership team. Participates in task forces, workgroups, committees or other bodies as delegated. Assists with child support policy by recommending, drafting, developing and researching proposals in order to further the mission of the program and support the assigned office. Researches, analyzes, evaluates state and federal policy and training matters for the Director, utilizing professional judgment and decision-making ability to make recommendations for the program at an executive level. Will provide direct support to the Director of Operations and Division of Child Support Enforcement.

Minimum Qualifications

Please include a cover letter with your application.

Comprehensive working knowledge of the complex statewide Child Support Enforcement program and the federal child support system and policies.

Understanding of collection techniques
Strong organizational and analytical thinking skills

Ability to:
-apply problem-solving techniques to a variety of situations
-analyze and assess district activity/productivity
-interpret and apply federal and state laws, policies, procedures and regulations
-analyze and apply complex federal and state legislation and ability to plan, implement and evaluate legislation
-plan, implement and prioritize work
-deal with complex and critical issues and to manage multiple projects or assignments in a timely manner with
minimal detailed supervision
-fulfill the needs of internal and external customers, providing timely resolutions and working with a diverse clientele
-collaborate, communicate and work cooperatively with others within and outside the department
-establish and foster cooperative and cordial relationships with individuals and agencies
-excellent oral and written communication skills
-use time management skills to prioritize workload as needed

Additional Considerations

Intermediate skill in spreadsheet, database and word processing applications (Microsoft Office, Excel and Power BI).

Experience:
-Creating surveys and compiling results
-Creating and conducting presentations
-Project planning, coordination and/or leadership
-Developing SOPs

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

NOTE: This position is only open to current state of Virginia Department of Social Services employees.

This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (PageUp) employment site when you apply.

Contact Information

Name: Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

Email: dssrecruitment@dss.virginia.gov (applications/resumes or any other supporting documents are not accepted)

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.