Program Coordinator, CARE Services ASCEND Program- STA

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity?

Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country . With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Department Information

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:
1. Serves as the primary point of contact for incoming and recruited at-risk students seeking assistance and guidance from CARE programs and outreach services
2. Serves as an advocate to students who have experienced food insecurity, homelessness, or foster care, including providing support, information, and referrals as needed
3. Implements recruitment strategy and outreach for recruited high school students; coordinates with the Offices of Undergraduate Admissions, New Student Programs, Financial Aid, and Bursar's Office, etc.
4. Provides one-on-one guidance to students on an individual or group basis regarding personal, social, academic, educational, and career concerns
5. Connects students with appropriate campus resources to address their individual needs and concerns
6. Plans and coordinates program-specific workshops and Bridge Week as a part of ASCEND with KSU CARES
7. Coordinates with faculty and staff, departments, and units to plan, support, manage, and deliver programs and resources that promote student retention and engagement
8. Coordinates use of the Owl Life student engagement software within the department to create and publicize student programs and events, track student participation, and ensure compliance with divisional and university guidelines
9. Provides support for other divisional priorities and initiatives beyond the scope of department, as requested

DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES*:
Demonstrated experience with and knowledge of student development and frameworks
Ability to recognize and protect confidential information and exercise judgment, tact, and diplomacy in handling sensitive information and situations
Ability to work as a contributing member in a team-oriented environment, successfully interacting with internal and external colleagues and partners
Available to work evenings and weekends, and be accessible either by phone or in person, as needed
Superior ability to effectively engage both campus and community stakeholders

Previous experience with working with minority, low-income populations, potential first-generation students in the college educational setting

Department Information

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:
1. Serves as the primary point of contact and advocate for incoming and recruited at-risk students
seeking assistance and guidance from the CARE Services ASCEND Program.
2. Implements recruitment strategies and outreach for admitted or incoming high school students;
coordinates with the Offices of Undergraduate Admissions, New Student Programs, Financial
Aid, and Bursar's Office, etc.
3. Develops and implements comprehensive plans for the annual ASCEND bridge week, ensuring
alignment with institutional goals and student success metrics.
4. Engages in proactive communication and meetings with students to support academic
progress, facilitating connections with relevant support services, within and outside the division.
5. Develops, implements, and assesses intervention strategies aimed at mitigating obstacles to
student progression, working closely with colleagues in Enrollment Services, Academic
Advising, and other student success units across the University.
6. Identifies unaddressed student needs and formulates program proposals to address those
gaps.
7. Manages the day-to-day operations of the ASCEND Living Learning Community, including
coordinating with Housing and Residence Life, Facilities, and the Behavioral Response Team.
8. Selects, trains, supervises and evaluates assigned student staff to assist with ASCEND
Program operations.

DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES*:
Demonstrated experience with and knowledge of student development and frameworks
Ability to recognize and protect confidential information and exercise judgment, tact, and diplomacy in handling sensitive information and situations
Ability to work evenings and weekends
Superior ability to effectively engage both campus and community stakeholders
Previous experience with working with minority, low-income populations, potential first-generation students in the college educational setting
Ability to be present on campus during non-business hours depending on the event or emergency

Job Summary

Plans and implements program initiatives for the assigned college, department, and/or unit. Participates in the generation of program resources, communication, design and development of operating goals, objectives, and protocols. Serves as primary point for program implementation and operational matters. Provides technical, professional and programmatic guidance, consultation, and support.

Responsibilities

KEY RESPONSIBILITIES:
1. Develops, plans and coordinates the implementation and execution of programs, special projects, events and other initiatives designed to achieve the overall mission, goals, and objectives of the assigned program(s) and/or department(s)
2. Oversees and administers all facets and activities related to day-to-day operations of the assigned program(s) and/or departments
3. Serves as liaison with internal and external clients on all matters relating to program and/or department activities
4. Provides, administers and/or coordinates the provision of technical guidance, consultation, related support to clientele within area of program focus
5. Assists with forecast projections and budget for each fiscal year and evaluates progress towards financial goals and will be responsible for the program or department's purchasing card (PCard)
6. Prepares and delivers presentations and collateral for program and/or department and events
7. Coordinates and administers the collection, compilation, and analysis of program activity data, prepares comprehensive program reports and evaluation summaries
8. May coordinate, administer and monitor social media presence and program outreach
9. May supervise and/or lead assigned staff and/or students assistants
10. Teaching/Training others

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field

Required Experience
One (1) years of related work experience

Preferred Qualifications

Preferred Educational Qualifications
Master's degree in Social Work, Rehabilitation Counseling, Higher Education, Student Affairs Administration, or related field.

Preferred Experience
Previous experience with program development and coordination
Previous experience in higher education
Experience with planning/coordinating events for students, supervision of student workers, and/or advising students and student groups.
A demonstrated passion for and/or experience supporting student success in a diverse and complex environment.

Knowledge, Skills, & Abilities

ABILITIES
Able to devise, develop, collect and analyze statistical information and reports
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Ability to make administrative and/or procedural decisions and judgments

KNOWLEDGE
Demonstrated professional knowledge and operational expertise within designated area of program focus

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is a supervisory position.
This position does have financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

• Standard Enhanced
• Education
• MVR
• Drug Screening
• Credit

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf