Program Director, Process Improvement

Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here.

What awaits you:

• Work-life balance - This is a hybrid role requiring you to work 1 day per week in the Hanover, MD office!
• Medical, Dental, and Vision Insurance.
• 403B Savings Plan w/employer contribution.
• Paid Time off & Paid holidays.
• Employee and Dependent Tuition assistance benefits.
• Health and wellness programs and MORE!

The Program Director of Process Excellence plays an important role within the organization by leading and overseeing the continuous improvement function and building a measurable process excellence framework.. The incumbent will work closely with senior leadership to help identify and implement opportunities to more effectively execute core functions. The position will work to ensure there is direct alignment between core capabilities that will help support the execution of organizational roadmaps and strategies. The role will be critical in driving organizational process excellence and continuous improvement. The program director will also will oversee pre-planning activities associated with business case development.

Key Responsibilities:

• Work to improve scoping in the business case development process in collaboration with senior leaders and staff
• Collaborate with senior leaders to drive a culture of continuous improvement
• Lead and direct process improvement initiatives

• Evaluate and enhance existing business processes to ensure efficiency, effectiveness, and alignment with organizational goals.
• Implement best practices and industry standards to optimize project delivery and streamline workflows utilizing frameworks such as Kotters's Change Model or Lean Six Sigma

• Drive a culture of continuous improvement within the Johns Hopkins Health Plans, identifying opportunities to enhance processes, tools, and methodologies.
• Collaborate with cross-functional teams to implement improvements and measure the impact on project outcomes.

• Work with business partners to measure process improvements

Department Preferred Licensure: PMP/PMI is desired; Lean Six Sigma Desired

Education: Bachelor's degree in Business, Project Management, or a related field (Master's degree preferred) or equivalent practical experience 5 years of experience in Operations, Strategy, or Process Excellence roles, building relationships and leading operational initiatives

Skills Needed:

• Understanding of software development methodologies (Agile, Waterfall, etc.).
• Understanding of business process management and key principles

• Familiarity with project management and lean frameworks
• Knowledge of data analysis and statistical tools

Who we are:

Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.