Program Manager, CARE Services - STA

About Us

Are you ready to join a community leading in innovative teaching and learning?

Kennesaw State University is one of the 50 largest public institutions in the country . With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia . Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect. We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Department Information

DEPARTMENT SPECIFIC TASKS AND RESPONSIBILITIES:
1. Responsible for coordinating CARE's case management and emergency assistance programs, serving as the primary contact for at-risk students and faculty/staff referrals
2. Manages CARE's service provisions including temporary student housing, and student outreach and volunteer opportunities
3. Provides direct support for high acuity student cases, including managing crisis intervention and support networks
4. Manages the CARE Emergency Assistance Program, including application review and status communication
5. Implements early intervention tools for financial literacy and crisis prevention among emergency assistance applicants
6. Collaborates with campus and community partners to expand program networks and resources.
7. Provides support for other divisional priorities and initiatives beyond the scope of department, as requested

DEPARTMENT SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES*:
Ability to recognize and protect confidential information and exercise judgment, tact, and diplomacy in handling sensitive information and situations
Ability to successfully interact with individuals/groups from an array of backgrounds, experiences, and communication styles
Ability to work as a contributing member in a team-oriented environment, successfully interacting with internal and external colleagues and partners

Job Summary

Develops, organizes and implements comprehensive programs in the assigned college, department and/or unit. Responsible for preparing and organizing programs and activities. Promotes programs internal and external to the university and evaluates effectiveness. Ensures programs comply with university and USG policies and procedures.

Responsibilities

KEY RESPONSIBILITIES*:
1. Develops, prepares, coordinates and implements assigned programs
2. Manages and facilitates department communications including program marketing, website creation, mobile applications and social media
3. Serves as liaison and communicates with academic divisions, colleges and departments
4. May assists in developing, monitoring and managing budget processes
5. Manages event planning, marketing and logistics
6. Interprets, evaluates, develops and implements policies and procedures
7. Creates, administers, and analyzes assessment programs
8. Facilitates program components, post-program evaluation and operational reporting
9. Assists with developing new programming
10. Prepares operational reports and analysis to inform center-level reporting and decision-making
11. May supervise assigned staff and/or student assistants

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field

Required Experience
Three (3) years of related work experience

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
Graduate degree in Social Work from a CSWE Accredited Program or related field

Knowledge, Skills, & Abilities

ABILITIES
Demonstrated ability to think strategically and actively contribute to the creation and implementation of short and long-range department goals; the ability to manage multiple tasks and effectively prioritize among competing needs
Ability to creatively problem solve and independently initiate and develop action plan for addressing identified issues
Ability to establish and maintain effective, collaborative working relationships with key campus stakeholders
Able to handle multiple tasks or projects at one time meeting assigned deadlines

SKILLS
Excellent project management skills
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is a supervisory position.
This position has financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check

• Standard Enhanced
• Education
• MVR
• Credit Check (Pcard)

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf