Program Manager I (Shelter Systems & Food/Water Access Manager)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with Bachelor's degree from an accredited four-year college or university with major course work in a field related to the job plus three (3) years of experience in a field related to the job, one (1) year of which was in a lead, supervisory, project or program management capacity.
• Experience may substitute for education up to a maximum of four (4) years.

Licenses or Certifications:

• Valid Texas Class C Driver License.

Notes to Applicants
The Shelter Systems & Food/Water Access Manager oversees the citywide shelter system, ensuring capacity and capability for emergency incidents. Responsibilities include developing plans, collaborating with stakeholders, and managing training programs. Additionally, they lead efforts in emergency food and water access, focusing on scalable systems for vulnerable populations.

Primary Duties:

• Lead emergency shelter and food/water operations in EOC
• Manage and develop shelter systems
• Lead training and drills
• Collaborate with local authorities, relief & community orgs.
• Ensure emergency food/water access for vulnerable populations

Secondary Duties:

• Support overall Mass Care operations.
• Build partnerships for emergency resources.
• Developing emergency Plans, Procedures, and SOPs

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.
• A cover letter is required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

Required Application Materials:

• Résumé
• Cover Letter

Driving Requirement:
This position requires a Valid Texas Class "C" Driver's License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Preferred Qualifications
Preferred Experience:

• Experience in emergency management, mass care, or public health
• CEM / FEMA certifications or the ability to obtain within six (6) months of employment.
• Expertise in shelter systems and food/water management
• Bilingual (English/Spanish) preferred
• Experience working in an Emergency Operations Center
• Experience with surge staffing and volunteer management
• Experience developing and managing complex projects/programs to include research, analysis, delivery methods, techniques, metrics and outcomes
• Experience developing and monitoring program/project operating budgets, costs, performance measures/KPIs, schedules, and contracts

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


1. Determines program goals, objectives and resource requirements.
2. Establishes program standards, methods, policies and procedures
3. Coordinates and collaborates with stakeholders
4. Monitors and evaluate programs effectiveness and implements improvement strategies
5. Manages the budget of assigned program and associated projects and provides financial information
6 Assists in developing, managing and submitting proposed budget forecast information
7. Manages, coordinates, implements and monitors projects associated with assigned program
8. Interacts with internal and external customers
9. Investigates and responds to inquiries from the public and other departments
10. Provides technical advice and assistance to department management, city management, field personnel, contractors, etc

Responsibilities- Supervision and/or Leadership Exercised:

• May be responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for discharge.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of principles and practices associated with assigned program area(s).
• Knowledge of fiscal planning and budget preparation and monitoring.
• Knowledge of management principles related to municipal project and program activities.
• Knowledge of city practice, policy, and procedure.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communications.
• Skill in planning, coordinating, and implementing programs and activities.
• Skill in interpreting, organizing, coordinating, and executing assignments, projects and programs.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintaining good working relationships with other city employees and the public.
• Ability to exercise good judgment, tact and diplomacy in all dealings and maintain confidentiality as required.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.