Program Manager I (Front Office Manager)
Houston, Texas
Employer: Houston Journal of Health Law & Policy
Industry:
Salary: Competitive
Job type: Full-Time
Description
Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.
EEO/AA
Qualifications
Bachelors and No experience
Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required.
Additional Position Information
Responsibilities: The Front Office Manager is responsible for managing the Bauer College of Business Management & Leadership front desk operations to ensure the consistent quality of customer service is provided to all students and visitors in-person and on the phone in accordance with Bauer College of Business standards.
This position will be Monday-Friday 8am-5pm to provide office coverage during business hours.
Manages the day-to-day operations of a small or medium-sized university program or department. May supervise staff employees, student workers, programs or processes.
- Plans and develops procedures for administering a small or medium-sized department or program.
- Oversees program expenditures and ensures adherence to budget.
- Provides guidance to subordinate staff and evaluates performance.
- May prepare or participate in the creation of abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
- Reviews reports of budgets and activities.
- Prepares ad hoc reports as needed.
- May administer grants and grant-related related communications, scholarships and other operations.
- Develops, implements and maintains appropriate policies and procedures.
- May serve as property custodian for the department.
- Performs other job-related duties as assigned.
EEO/AA
Qualifications
Bachelors and No experience
Education: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Experience: No experience required.
Additional Position Information
- Department is willing to accept experience in lieu of education. Prefer some college education.
- This position may be eligible for Alternative Work Arrangements (AWA), as allowed by UH policy: https://www.uh.edu/policies/mapps/02-human-resources/020410/
- AWA will be allowed based on performance and after 6 months; at supervisor's discretion.
Responsibilities: The Front Office Manager is responsible for managing the Bauer College of Business Management & Leadership front desk operations to ensure the consistent quality of customer service is provided to all students and visitors in-person and on the phone in accordance with Bauer College of Business standards.
- Oversee office front desk, departmental suites, and work room operations.
- Revamping office appearance to modern appearances including during holidays.
- Train, supervise, and evaluate the work of student employees, this includes reviewing resumes and aid in scheduling interviews.
- Provide training to student employees in details of work.
- Prepare student employees schedules.
- Communicate effectively with all personnel and provide them with excellent customer service.
- Receives, responds and resolves customer inquiries and complaints by conducting thorough research of the situation and providing effective resolutions.
- Assist in-person visitors and phone by providing general information or informing them of other contacts within the college and/or university that may assist them.
- Oversee/handle daily mail and distribution in the mailroom and notify appropriate recipients.
- Ensure work room is fully stocked and well organized.
- Process office supplies requests - order and purchase.
- Assist in Department event preparation such as Brown Bag event, etc.
- Process vouchers for payment.
- Create requisitions.
- Process Travel reimbursement and ensure UH travel policies are followed by department personnel.
- Submit FIXIT work orders.
- Serve as the Property Custodian with annual inventory.
- Proactively identify process improvement opportunities.
This position will be Monday-Friday 8am-5pm to provide office coverage during business hours.
Created: 2024-09-22
Reference: STA015434
Country: United States
State: Texas
City: Houston
ZIP: 77069
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