Program Manager II, Global Mile Exports

Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals to improve Exports Speed. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.

Amazon supports vendors, sellers, and third-party partners around the globe. As a Program Manager with Amazon, you will have the opportunity to develop the Export Network and influence the success of these partners. In this role, you will own speed programs related to our carriers and third-party partners. As a program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners.

Key job responsibilities

- Manage and oversee various cross-functional programs, ensuring successful delivery.

- Develop and refine program strategies, effectively leading and motivating teams.

- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.

- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.

- Foster collaboration with internal and external partners to optimize resource allocation and project success.

- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.

- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.

- Identify and mitigate risks, preventing them from escalating into major issues.

- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.

- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.

- Manage and communicate project budgets effectively.

A day in the life

As a Program Manager - Cross Border Carrier Management on the Amazon Global Mile Exports team, you'll be responsible for developing optimized processes to handle export shipments to connected countries via ground shipping options. You'll leverage your deep understanding of Amazon's Fulfillment Network to create a cost-effective, fast delivery service for our customers in neighboring countries, ensuring seamless Customs clearance and last-mile delivery.

Your days will involve using data analysis tools, standard deviation fundamentals, and graphical data presentation models to identify areas for improvement and drive continuous process optimization. You'll develop action plans and implement process improvements based on your findings, always striving to enhance the customer experience.

Driven by a relentless desire to solve complex challenges, you'll approach "that can't be done" mentalities as opportunities to find innovative solutions. Your passion for globalization and improving cross-border delivery will be instrumental in setting new industry standards and making the world a smaller place, one package at a time.

About the team

The Amazon Global Mile Exports team is responsible for innovating, building, and operating cross-border e-commerce shipping, fulfillment, and Customs capabilities to enable global growth and expansion. Our goal is to make the cross-border shipping experience as simple, fast, and reliable as domestic shipping for our customers in over 190 countries, reaching them on all seven continents.

We're a dynamic, data-driven group of individuals who thrive on detailed analysis and continuous improvement. If you obsess over process optimization, love tackling complex challenges, and want to be part of a team that's shaping the future of global logistics, we'd love to have you on board.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

- Experience with third party vendor or carrier integration, contract management, or performance management

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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