Job Information

• As program manager, you are a senior-level practitioner on the forefront of advancing the organization's strategic goals.
• You manage multiple, related projects in a coordinated program, achieving benefits that could not occur if the projects were handled separately.
• Your leadership is instrumental to the success of a program.
• Must have previous experience managing large, complex, technical (within IT organization) projects and programs.

Job Summary

• Manages all aspects of a diverse IT project or multiple IT projects, typically involving multiple Disciplines in the IT Function.
• Utilizes expertise and leadership skills to direct staff and to resolve issues to ensure project goals and requirements are met.
• Frequently connects with development teams and the business for sprint reviews.
• Typically uses Scrum/Agile development techniques and tools for team collaboration, issue tracking and backlog management.
• Adapts IT departmental plans and priorities to address resource and operational challenges.
• Provides technical guidance to employees, colleagues and/or business partners.

Duties and Responsibilities

• Executes programs to meet the needs of the organization and its employees or customers.
• Promotes the program throughout the organization and tracks utilization.
• Supervises the work of program or project staff to ensure that work in completed on time or in accordance with established standards or specifications.
• Able to create detailed project schedules and ensure resources are accurately planned.
• Accountable for delivering projects and programs on time and within budget.
• Escalate issues in a timely manner to avoid disruption to schedules and budgets.
• Ensures that activities are in compliance with organizational policies and any relevant external regulations.
• Provides reports and updates to senior management or other stakeholders.
• Directs and coordinates activities of IT departments program initiatives.
• Monitors suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Analyzes data to inform operational decisions or activities.
• Takes proactive steps to minimize delays in project/program delivery.
• Regularly communicates with customers/clients to arrange meetings, confirm program schedules, and discuss any program problems.
• Ensures that customers and/or clients are regularly informed of the status of the program.
• Regularly communicates with management regarding the programs status and any problems or potential problems.
• Forecasts potential schedule delays and develops alternate plans.
• Performs other related duties as assigned.

The above statements are intended to describe the general nature and level of work performed and not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.