The Program Manager is an innovative, driven, technically-capable, problem-solver who leads highly visible, multidisciplinary projects/programs. This individual is proficient in project management, process improvement and data analysis.

The program manager will be tasked with the development of the following areas:

• Brand recognition and referral management
• Comprehensive Spine Center operational workflows (inpatient and outpatient)
• Cost effectiveness
• Patient centered spine care

The Program Manager is committed to superior service and effective, proactive communication, both internally with peer staff and externally with other Departments. The Program Manager takes ownership of problems; provides leadership in developing solutions, and is committed to collaborative, cooperation with fellow team members.

The Program Manager works within a flexible, self-directed, team approach in which initiative and timely follow-through are valued. A positive, service-oriented, demeanor and outlook that puts the customer first is a requirement of this support position.

Data Analysis

• Partners with managers, providers and the administrative team to design dashboards/reports
• Runs and distributes reports on a weekly, monthly and yearly basis
• Prioritizes requests for ad hoc data reports
• Analyzes operational data and recommends areas of improvement
• Develops reports and presentations that support senior leadership

Project Management/Process Improvement

• The Program Manager serves as a member of the Spine Surgery Operations Leadership Team
• Establishes and maintains ongoing process improvement and quality control projects which support the Comprehensive Spine Center, ambulatory operations, hospital operations
• Oversees and maintains standardized care plans with the spine multidisciplinary team including pre-op, post-op and discharge orders. Works with Director to maintain and oversees the coordination of patient education materials, spine care guide and online videos. Tracks patient outcomes and patient and family experiences and makes needed adjustments, in collaboration with executive and physician leadership.
• Responsible for business development activities in the Comprehensive Spine Center including hospital collaborations, physician outreach, continuing medical education programs and community outreach.
• Ensures the implementation of strategic business plans that aligns with the Spine Center's vision, strategic plans, and goals and monitors performance
• Collaborates with Jefferson Marketing team and Spine physician leadership to develop marketing and communication tactics that support strategies, direction, and increase reputation in the community
• Collaborates with the Senior Administrator to prioritize requests for projects
• Builds trust and relationships within every level of the organization
• Works independently to proactively identify areas of need and solve problems
• Facilitates projects from inception to completion
• Holds project team members accountable to timelines and deliverables
• Understands or develops an understanding of the latest project management and process improvement tools
• Participates in wide range of projects and workgroups
• Other responsibilities as assigned

Qualifications

BA/BS in Business or related field .

Master's degree preferred.

Project Management Institute (PMI) Certification or Project Management Professional (PMP) is preferred.

LEAN/Six Sigma certification preferred.

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson's clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing Statement

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson's mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

Par Reference Code

105800