The Program Manager - Occupational Health Services will support the Delta Air Lines Airport Customer Service (ACS), Cargo, GSE and Clean division in developing, harmonizing and managing best-in-industry Occupational Health and Safety programs, projects and services, and injury prevention policies and procedures. This position will also lead oversight of ACS Health Central facilities, business operations and development, and budget. The successful candidate will strategically lead ACS injury management services and processes in order to reduce Global Injury Rate (GIR) and Lost Work Days (LWD), while increasing Transitional Duty (TD) participation for the division. This role will partner with leaders in the ACS/CGO/GSE/Clean Operation, Global Health and Wellness, Corporate Safety, Human Resources and other relevant divisions to identify and solution improvements for ACS employees. This position reports directly to the Manager for ACS Health, Wellness & Ergonomics.

• Fosters a safety-first environment by providing program support, training, accountability and recognition for personal and operational safety while building positive relationships with local and regional safety leaders
• Develops, implements and directs strategies to reduce risk and impact of lost time injuries
• Develops and manages large-scale initiatives and projects to improve occupational health resource utilization and development in the ACS environment
• Provides contractual oversight and management for current occupational health partners
• Oversight of OSHA injury reporting process to ensure timely, accurate injury reporting
• Management of current and future vendor partnerships, performance and quality assurance
• Liaises with third-party claims administrator (Sedgwick)
• Leads and supports regional safety team members to ensure consistent, best practice administration of policies and procedures across the division
• Uses efficient data collection and processing methods to analyze and interpret information, draw recommendations and drive actions to improve safety behaviors and performance
• Uses project management tools to ensure accurate and timely planning and management of safety improvement initiatives
• Oversees communications strategy for stakeholder groups to report on project status; collects and organizes feedback and action items; provides regular updates to stakeholders, sponsors, and others involved in the project including executive summaries and formal presentations
• Sets goals, works independently and uses innovative strategies to find solutions to complex problems without fear of failure
• Develops monthly performance reports, manages monthly vendor performance reviews
• Escalates challenges as necessary to ensure awareness and assistance with resolution

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Experience in managing budgets and external business partnerships
• Exhibits strong analytical and written/oral communication skills to all levels of the organization
• Project/Program management experience
• Process/quality assurance skills
• General understanding of OSHA recordkeeping guidelines, and the Worker's Compensation process
• Basic proficiency in Microsoft Office
• Experience with data management tools such as Tableau and/or PowerBI
• Must be able to interpret and follow a wide variety of laws, rules, codes and regulations
• Must be able to work in a time- sensitive environment with minimal supervision; must be a highly motivated self-starter
• Candidates should have a strong history of collaboration as well as successful experience in leading and influencing others
• Some travel and non-standard work hours may be required
• Must be performing satisfactorily in current position
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Must be at least 18 years of age and have authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree, preferably in Occupational Health and Safety Management, Industrial Safety/Hygiene or related degrees such as Business Management or Allied Health Services