Program Manager, Operational Excellence (GM) - USDS

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
The Program Manager, Operational Excellence (GM) will report to the Chief of Staff, General Manager in USDS and will be a core member of the team that connects cross-functional business initiatives and create and own processes for productivity, progress tracking, and efficiency. The teams primary goals are to actualize the GM's strategic vision by executing business strategy with low operational risks, costs, and within the parameters of U.S. compliance mandates.

The Program Manager, Operational Excellence (GM) will focus on meeting business and service expectations through continuous improvement of USDS operational processes, OKR & KPI development and tracking, and program management. The Program Manager, Operational Excellence (GM) will also be responsible for working with technical teams to develop tools and dashboards to track progress, identify and remediate areas to improve efficiencies, and manage projects from conception to full execution. The Program Manager, Operational Excellence (GM) will have an opportunity to develop a deep understanding of the entire USDS organization, build and lead essential cross-functional programs across the organization, and think both strategically and tactically to break down problems into solutions. The ideal candidate has an enthusiasm for cross-functional program management, high-level thinking, and on-the-ground execution.

Responsibilities
- Collaborate with GM and senior leadership team to drive USDS' change management efforts by identifying areas for strategic changes, leading large-scale transformation programs, defining the overall transformation journey, setting milestones, and determining success metrics.
- Build cohesive tooling and maintain dashboards unifying success/failure metrics for all of USDS.
- Collaborate with with GM office to provide relevant data that can drive strategic decisions.
- Analyze and anticipate needs from compliance and operational stand points, internal capabilities, and potential opportunities to provide data-backed insights that influence USDS' strategic direction.
- Identify inefficiencies in operational processes and develop targeted remediation plans. This includes redesigning processes, optimizing systems, and leading initiatives to drive measurable improvements in operational excellence.
- Develop and maintain key performance metrics, including KPIs and OKRs, to track the success of our strategic and operational efforts. Regularly report progress to the GM and other senior leaders, using data-driven insights to inform decisions and drive accountability.

Qualifications

Minimum Qualifications:
- Bachelor's degree and 5+ years of experience in program or project management. Consulting experience is a plus in addition to working within a high-growth environment
- Experience in building a project from kick-off to close, specifically, planning and leading initiatives with a strong ability to align stakeholders
- Demonstrated ability and comfort with data analysis for the purpose of storytelling and consensus-building
- Strong problem-solving skills along with excellent writing and editing skills, with experience writing for different audiences
- Ability to effectively interface with stakeholders and internally across cross-functional teams
- Extremely versatile, dedicated to efficiency, optimization, and streamlining process and work

Preferred Qualifications:
- Demonstrated ability and comfort with data analysis for the purpose of storytelling and
- Experience working in a fast-paced environment with little room for error, highly organized, detail-oriented, ability to work with little oversight, and take initiative
- Ability to rapidly shift priorities based on evolving priorities and challenges
- Comfortable presenting and communicating across all levels of leadership
- Ability to communicate complex concepts to broader stakeholders without shared subject expertise

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.