Program Manager, Sales Solutions - Groups & Meetings, TMC

Your Day to Day:

Location: Atlanta, GA area or R emote

If Remote: **Candidate must reside within the United States***

If Atlanta based, hybrid schedule: 3 days a week in office

Role Purpose

The ideal candidate will be able to help navigate Global Sales Organization goals while enabling the Field to execute pricing strategies with customers. The person will work with stakeholder groups across the organization to identify, lead and coordinate the development and execution of revenue-generating global sales programs, promotions, and communications for assigned business segments. The person will lead a team responsible for monitoring the performance and trends of key strategic initiatives and provide governance over sales agreements / deals. The leader will influence contract negotiations and strategic partnership agreements through competitive intelligence and developing a subject matter expertise in the segments to ensure deals are commercially sound. Ensure that all sales programs support the overall vision, objectives and goals of each market segment and special market. Provide detailed reporting to Regional Directors, VPs and Executive Team and collaborate closely with Sales Management to drive regionally focused pricing strategies. The manager must have solid grasp on team development and mentorship, value-based pricing, contract negotiation, contract creation, navigating internal processes, and possess excellent communication skills.

Key Accountabilities

• Ability to build team governance, Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), education, and policies / procedures
• Engage closely with Legal liaison to support non-standard commercial terms and conditions
• Regular review of deal pipeline, pipeline health, deal trends, deal financials, pricing and business risk
• Support Global Sales Strategy annual planning & budgeting process including the development of the 3-5 year strategic plan including ROI analysis, NPV development and the development of business cases for identified sales programs / initiatives
• Develop, communicate and implement an annual program plan for related business segment/program. Ensure that each plan effectively lays the foundation of the positioning for each market/program, and builds into the overall Sales strategy.
• Manage the overall implementation of new programs, including Master Service Agreements (MSAs), Strategic Partnerships Agreements, promotions, and communications, both internally and externally.
• Monitor individual agreement, deal and program performance against agreed objectives, including financial return and production analysis, and formally report progress to manager/sales leader at defined intervals.
• Serve as liaison with internal departments to influence all promotions and to ensure achievement of brand, operating and regional objectives.
• Communicate with Customers, sales teams, internal teams, and external partners.
• Serve as a key link between the Global Sales Regional Sales and hotel sales within related Sales/Market segments to enhance communications and consistency and ensure objectives/needs are met.
• Monitor and measure relevant competitive market activity relating to Sales Program activities and programs within the industry and make appropriate recommendations to ensure the Company's sales programs maintain a creative and competitive edge.
• Develop and maintain excellent working relationships across all brands and regions at all levels to ensure maximum benefit from cross-functional synergies.

What We Need From You:

Education

Bachelor's or Master's Degree in Business or a relevant field or work, or an equivalent combination of education and work-related experience.

Experience

8+ years progressive work-related experience in Sales and Marketing, with demonstrated mastery of technical and business knowledge and understanding of multiple disciplines/processes related to the position. Typically leads/mentors less experienced staff or complex projects in area of expertise.

Technical skills and Knowledge

• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management, and staff. Demonstrated ability to communicate supportive program details (presentation, analysis) to present a persuasive argument or to effectively negotiate a position.
• Demonstrated ability to make independent decisions concerning sales plans and their effectiveness.
• Demonstrated ability to manage multiple projects simultaneously and efficiently.
• Demonstrated knowledge of hotel operations and sales processes
• Demonstrated knowledge of the Company's infrastructure and systems preferred, to effectively develop plans which are in keeping with the overall business strategy.
• Demonstrated strategic planning, marketing, and program development skills required.
• Working knowledge of Microsoft Office (Access, Excel, PowerPoint) or similar software for the purpose of gathering, analyzing and reporting sales programs information
• MBA preferred

What We Offer:

We'll reward all your hard work with a great salary and benefits - including great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

The salary range for this role is $58,834.00 to $110,000.00. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

**This job is also eligible for bonus pay.

At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world.

You can apply for this role through the link below (or through an internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.