Program Manager Tech 4

Our Fortune 500 client, is seeking a Program Manager Tech 4 to join their team. The purpose of this team is focused on service management and reporting governance for their organization. They work with various service owners across the organization to manage ongoing service management, including defining service metrics, onboarding services, and facilitating a monthly service MBR (Management Business Review) where service owners report their metrics and service health to the leadership team.

Job Title: Program Manager Tech 4

Location: Remote - PST hours

Pay Range: $65/hr - $70/hr

What's the Job?

Service Management - drive ongoing service management program across an organization of 200+ employees and 12+ active services. Annual review of service contacts, service objective and service metrics to make sure they align with business needs and business objectives through OKRs. Partner with Service Owners and Managers to review current metrics and provide reporting of SLAs and KPIs on a monthly basis to leadership through a Service MBR. Review service maturity and assist the teams in driving service mentality mindset and progress updates.

Top Skills Required + Years of Experience
• Minimum 7+ years experience with service management background.
• Minimum7+ years experience with SLAs and KPIs, including setting and establishing them.
• Basic understanding and experience with OKR.
• Years of Experience Required: 7+ years of experience in the field.
• Degrees or certifications required: ITIL certification, preferably ITIL 3 or 4 would be needed.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.