Program & Membership Director

We are seeking a Program & Membership Director to lead and impact Membership development/engagement and our YMCA programs.

Job Description

The YMCA of Newark & Vicinity is seeking a Program & Membership Director to lead and impact membership development/engagement and YMCA programs. Under the Direction of the Senior Program Director, the Program & Membership Director is responsible for the development, administration and management of all youth, adult and family programs in the Healthy Living (Fitness/Aquatics/Youth Sports) and the Membership Departments. The individual is expected to manage and lead staff, operating budgets and ensure high standards of program quality, visibility and community awareness in a manner consistent with established policies and procedures to enable the Association to achieve its defined goals and objectives. The YMCA’s recruitment process includes comprehensive background screening including pre-employment drug test and criminal background check and upon hire, a wide range of training.

Qualifications

• BA/BS degree in physical education, health and fitness, exercise physiology, exercise sports science, marketing/communication or related field, or equivalent experience.
• Minimum five years of program management experience and leading a combination of aquatic, youth sports, health, fitness, and wellness programs, preferably in a YMCA or other nonprofit agency.
• Excellent technical, organizational and time management skills.
• Excellent computer skills and experience with standard business software including Word/Excel/Power Point/Internet engines.
• Ability to direct programs through supervision of staff and volunteers, development and monitoring of budgets, marketing and public relations, program development and fund-raising.
• Ability to relate effectively to diverse populations from all social and economic segments of the community.
• Excellent human relation skills and proven track record of developing professional authentic and deepened relationships with others.
• Ability to establish and maintain collaborations with community organizations.
• Ability to demonstrate knowledge of and support the mission, vision, standards, policies, procedures, operating instructions, confidentiality standards and ethics of the YMCA.
• Ability to anticipate and solve practical problems or resolve issues.
• Independent judgment to determine project guidelines, purpose, follow-through, and completion.
• Must have flexible work schedule.
• YMCA Team Leader certification preferred.
• Current CPR and First Aid certifications required.
• Valid New Jersey driver’s license and a safe driving record required.

Essential Functions

• Evaluate the Association’s service area and existing programs, develop, implement, and manage operating plans to promote program and/or membership growth for the YMCA. Execute strategies, monitor objectives, and take appropriate action to ensure the achievement of those objectives.
• Develop, manage, and monitor assigned operating budgets (income and expense) and oversee the assigned department budgets to ensure that revenue targets are met, and expenses are controlled.
• Manage staff - recruit, hire, train, develop, supervise, and evaluate, in assigned program and membership areas. This includes following all policies, procedures, and timeframes of the Association. Facilitate communication and provide leadership. Model relationship-building skills in all interactions.
• Ensure high quality member-focused environment and programs through innovative program development, evaluations, and on-going training of staff. Ensure that members and/or program participants connect with one another and connect with the YMCA.
• Lead promotions and marketing of membership and programs, including social media and website management; assist with the creation of publicity plan and schedule as it relates to the promotion of programs and events.
• Provide leadership and support to all association special events and fund-raising activities. Develop and maintain effective working relationships within the community.
• Assure compliance with state and local regulations. Ensure that program standards are met, and safety procedures are followed; all accidents and incidents are reported involving self, participants, guests, and other employees.
• Ensure all Department Operations are consistent with the Association procedures. This includes safety, insurance, incident/accident reports, registrations, purchasing, HR and Payroll procedures, accounting, and YUSA standards and maintains appropriate logs and records. Provide data and reports as required for assigned programs.
• Lead membership systems with and through staff.
• Ensure member file management and billing is accurate and complete and 3rd party billing is timely and accurate.
• Produce monthly financial reports/records to include but not limited to projections, invoices, and budget.
• Secure grants as needed or as available.
• Serve on Program/Membership Committee.
• Travel and drive for the YMCA business using the Y or own vehicle as required in accordance with Newark YMCA Policy.
• Maintain a safe work environment, free of clutter, debris and hazardous conditions and ensure cleanliness of facility.
• Provide excellent customer service and care for all including but not limited to internal and external customers/members/residents/visitors/clients/patrons/vendors.
• Serve as Manager On Duty (MOD) when scheduled.
• Perform such other job-related duties as may be periodically assigned by the Supervisor.
• Exhibit personal and professional behavior in a manner consistent with the best interest of the Association, so as not to bring discredit to the Association.
• Cooperate, work effectively and congenially with all YMCA staff members, volunteers, and members of the Association.

Cause-Driven Leadership Competencies

Team Leader

Discipline : Advancing Our Mission & Cause

• Competencies : Engaging Community, Volunteerism

Discipline : Building Relationships

• Competencies : Collaboration, Communication & Influence

Discipline : Leading Operations

• Competencies : Critical Thinking & Decision Making, Fiscal Management, Innovation, Program/Project Management

Discipline : Developing & Inspiring People

• Competencies : Developing Self & Others, Emotional Maturity

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