Program Specialist IV, Performance & Organizational Excellence

About the Role

Uber is looking for a Program Specialist IV to support the BOS Performance & Organizational Excellence Team. BOS Performance & Org Excellence (POE) are responsible for programs that support the Field Operations Teams (GL & COE) and some broader Community Operations teams related to the people of the organization: performance, growth & development, policy, job architecture, employee experience, and people strategy. This role supports leaders and programs that enable the Community Operations team to continue to grow, develop and foster a great company culture. Do you have the knack to anticipate the needs of the team and can effectively resolve admin and operational issues before they even arise? If so, see the day-to-day functions below and apply!

About the Team

The Community Operations team at Uber focuses exclusively on ensuring all of our customers have the best experience. Providing premier customer support to riders and driver-partners is a core feature of our product experience.

What You'll Do

- Have a strong pulse on people needs of our Greenlights and COEs.
- Manage ongoing programs such as Performance Management, CST policies, Growth & Development initiatives, Job Architecture frameworks, and Field Strategic initiatives and look for opportunities to operationalize and improve.
- Partner with stakeholders such as BOS Planning & Support, PMO, US&C & Field Ops Leadership HR / People Partner Teams, Legal, P4P Teams, Global L&D and Recruiting to work through all initiatives that require their support or expertise in moving a people program forward.
- Support building, piloting, launching, managing, and optimizing any new projects/programs that are assigned to you or the team.
- Team expert and go-to-person for general requests/questions and managing team resources.
- Support Senior leaders and teams with day-to-day initiatives and administrative needs relative to the Performance & Organizational Excellence scope.
- Assist the BOS team projects and initiatives as needed.

Basic Qualifications

- At least 2 years of experience in project management
- Problem solving, collaboration, stakeholder management, and analytical skills
- Communication, planning, organization skills

Preferred Qualifications

- 2+ years supporting programs or projects from a startup/tech environment
- Bachelor's Degree or equivalent professional experience
- High energy, enthusiasm, and professionalism.
- Ability to work in a fast-paced, reactive environment and be able to adapt to changing priorities and workloads quickly
- Strong written and verbal communication skills with attention to detail, grammar, tone, and voice
- The ability to interact professionally and efficiently with internal and external stakeholders of all levels.
- Superior organizational skills and impeccable follow-through on tasks.
- Ability to work autonomously as well as in a team setting
- An outstanding problem solver who is solution and detail-oriented and has a genuine interest in improving processes.
- An intermediate level of proficiency with Google Drive/Office Suite is desirable.
- Creative outlet to build communications / forums for a more engaging experience (i.e. Canva, Bloc, Video-creating, Slack block)
- Ability to self-serve, investigate, and get the data required to make quick and effective decisions
- Passionate about the opportunity to build and optimize processes and are willing and able to influence others utilizing those processes
- Strong presentation skills to present to high-level leadership

About Uber

We're changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we're a part of the logistical fabric of more than 10,000 cities around the world. Whether it's a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that's just what we're doing today. We're thinking about the future, too. With teams working on autonomous trucking, we're in for the long haul. We're reimagining how people and things move from one place to the next.

For Chicago, IL-based roles: The base hourly rate amount for this role is USD$30.75 per hour.

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$28.75 per hour.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.