Summary

This position is located in a National Labor Relations Board field office. The field offices represent the actual operating arm of the Agency and the means through which both the Board and the General Counsel interact with the public.

This position is responsible for a variety of administrative program support functions in furtherance of the Agency's unfair labor practice and representation work.

This is a developmental position leading to the full performance grade of GS-0303-08.

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

All U.S. Citizens (including Veterans); All current and former federal employees; and qualified ICTAP, CTAP, RPL candidates.

Videos

Duties

As a Program Support Assistant (OA) GS-0303-7, your typical work assignments may include:

• Assisting field office attorneys with trial proceedings by organizing evidence and independently preparing and assembling legal documents to support cases.
• Maintaining case files by establishing and organizing documents, recording actions, updating all electronic case records and databases (Case Management software), and confirming case statuses with attorneys.
• Utilizing the Agency's electronic case processing system to provide technical support and guidance to various staff members in operational uses, tracking, retrieval and electronic recordkeeping.
• Arranging and preparing material to final format for a variety of legal and administrative documents.

Requirements

Conditions of Employment

• This is not a remote position.
• U.S. Citizenship is required.
• Males born after 12/31/59 must be registered for Selective Service.
• Relocation expenses are not authorized.
• This position is in the Competitive Service.
• This position is part of the Bargaining Unit.
• Salary range listed is base. Locality salary to be determined after selection.
• Selectee may be subject to a background investigation prior to appointment.
• Submit complete application and resume online by 11:59 PM EST on the closing date.

Qualifications

All qualifications and eligibility requirements must be met by the closing date of the announcement.

IDEAL CANDIDATE STATEMENT

The Ideal Candidate has experience working with attorneys or in a legal or professional environment providing legal assistance for the electronic case processing workflow. Candidates should have experience composing and formatting documents which are legal in nature and ability to perform basic research as required. The individual should possess excellent communication skills efficiently for obtaining and gathering information to and from the public. The candidate should demonstrate exceptional customer service skills.

MINIMUM QUALIFICATIONS

To be qualified for this position at the GS-07 level, applicants must have one year of specialized experience equivalent to the GS-06 grade level that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant (OA) at the GS-07. Specialized experience includes:

• Compiling and organizing legal information obtained from files and records, policies, regulations and statutes, witness interviews, databases, to assist with case preparation; and
• Utilizing an automated database management system to input, retrieve, monitor and maintain electronic case files; and
• Performing a variety of technical and administrative functions using operational processes to ensure accuracy and compliance of daily tasks.

This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the assessment questionnaire from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position.

Substitution of education in lieu of specialized experience may not be used for this grade level.

TYPING PROFICIENCY

This position requires the skills of a qualified typist. In addition to meeting the experience requirements, you must be able to type at least 40 words per minute based on a 5-minute sample with three or fewer errors. Your response to the typing skill question on the Assessment Questionnaire will be used in your qualification determination.

For more detailed information on these qualification standards, please visit the United States Office of Personnel Management's website here.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience for this position.

Additional information

Supplementary Vacancies

Supplementary vacancies may be filled in addition to the number stated in this announcement.

Equal Employment Opportunity/Reasonable Accommodation

The National Labor Relations Board is an equal opportunity employer. All qualified applicants will receive consideration for appointment without regard to race, color, national origin, religion, sex (including pregnancy, gender identity, and sex orientation), age, disability, genetic information, political affiliations, or any other non-merit factor. Applicants with disabilities who need reasonable accommodations for any part of the application and hiring process should contact the Agency's Selective Placement Coordinator by email here. NLRB offers a wide array of reasonable accommodations and programs for individuals with disabilities. (Note: for additional information for job seekers with disabilities, please click on the following website here.)

Placement Policy

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, or promotion. Management may use any one or any combination of these methods to fill the position.

Alternate Application Information

Applicants may contact the Office of Human Resources at Employment.Solutions@nlrb.gov.

The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Telework, Employee Assistance Program, and the Child Care Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your response on the assessment questionnaire to determine if you meet the minimum qualifications for this job. If minimum qualifications are met, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and/or education as they relate to the requirements listed in this vacancy announcement. You should be aware that your ratings are subject to evaluation and verification. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

You will be further evaluated on the following Competencies required for the position:

• Customer Service (Clerical/Technical)
• Manages and Organizes Information
• Technology Application
• Writing

When the application process is complete, a review of your resume and supporting documents will be conducted by Rating and Ranking Panel Members to determine qualified applications. Your application will be placed in one of three categories: Best Qualified, Well Qualified, or Qualified.

1. Best Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrates high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
2. Well Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.
3. Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrates basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis. If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

Applicants deemed Best Qualified may be referred to the Selecting Official. All applicants will receive notification when a final selection has been made.

To preview the assessment questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12404968

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  In addition to your responses to the assessment questionnaire, you must submit the following documents specific for this vacancy:
  
  Resume. Your resume must describe your job-related experiences and will be used to verify your qualifications. Therefore, it is important that the information be relevant, detailed where appropriate, and addresses the competencies for this position. Your resume must contain the dates of employment (i.e., month/year to month/year or month/year to present) to include the hours worked per week (i.e., 40 hours full-time per week). If your resume does not contain this information, your application may be marked as incomplete, and you will not receive consideration for this position.If your resume consists of more than 5 pages, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
  
  Other documents (if applicable). For more information, please click on the applicable link:
  
  Most Recent Performance Appraisal (Current Federal Employee). If performance appraisal is not dated within the last 18 months or if you are unable to provide a performance appraisal, an explanation why must be provided. Please include a document in your application package explaining why the performance appraisal is not available.
  
  Notification of Personnel Action (SF-50) (Current or Former Federal Employee). Most recent SF-50 showing your current grade and tenure; (you may be removed from consideration if not submitted). An SF-50 showing highest (permanent) grade ever held, if different from your current grade. (Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure.) If you are applying for a higher grade, provide an SF-50 or SF-50s which shows the length of time in the current/highest grade (appropriate SF-50s include Promotions, With-in Grade/Range Increases, and SF-50s with dates that show proof of you holding the grade for at least a year) to support meeting time in grade requirements. As a current or previous Career/Career Conditional employee in the Competitive Service, block 24 on your SF-50 must reflect "1" or "2" and block 34 must reflect "1". A copy of your SF-50 must be provided for verification.
  
  Individuals with Disabilities: Disability Letter
  
  Veterans: DD-214 (member copy-4)
  
  Disabled Veterans:DD-214, SF-15 and VA letter dated 1991 or later (indicating % disability)
  
  Certain Military Spouses: Copy of service member's PCS order authorizing the spouse to accompany the service member AND Proof of marriage to the service member; OR Proof the service member was released or discharged from active duty due to a service-connected disability AND documentation of the service member's 100% disability AND proof of marriage to the service member; OR Proof of the service member's death while on active duty AND proof of marriage to the service member.
  
  Family Member Preference (Derived Preference)
  
  Former Peace Corps or VISTA Volunteers
  
  Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring at least an 85) and provide all of the following documents:
  
  
  • your most recent performance appraisal; AND
  • the proof of eligibility letter from the Agency; AND
  • your most current SF-50, displaying current series and grade.
  
  
  Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.
  
  All materials must be received by 05/24/2024 to be considered for this announcement.
• How to Apply
  
  To apply for this position, you must provide a complete Application Package, which includes:
  
  
  • Resume;
  • Assessment Questionnaire; and
  • Any other documents needed to verify your qualifications or eligibility (see the required documents section).
  
  
  Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin.
  
  To begin the process, click the APPLY ONLINE button at the right side of this screen to create an account or log into your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the SUBMIT MY ANSWERS button at the end of the process.
  
  If you have never applied through USA Jobs for a position with the Federal Civil Service, you will need to create a USAJOBS account.
  
  To change or update your application, simply reapply through My USAJOBS, before the closing date. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared.
  
  To check the status of your application, log into your USAJOBS account, select Application Status and click on the more information link under the application status for this position.
  
  Agency contact information
  
  
  
  National Labor Relations Board
  
  Email
  
  employment.solutions@nlrb.gov
  
  Address
  
  DIV OF OPERATIONS MANAGEMENT
  
  1015 Half St SE
  
  Washington, DC 20570-0001
  
  US
  
  Next steps
  
  Once a review of your resume and required documents have been completed, you will be notified of your application status.
  
  Applicants will be initially reviewed for Minimum Qualifications determinations.
  
  All qualified applicants will then be screened by the Rating and Ranking panel members and placed into one of three categories: Best-Qualified, Well-Qualified, and Qualified.
  
  Applicants that meet the Well-Qualified category or higher may be referred to the Selecting Official for further consideration.
  
  If further evaluation or interviews are required, you will be contacted.
  
  Applicants will receive notification when a final selection has been made.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Criminal history inquiries
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

In addition to your responses to the assessment questionnaire, you must submit the following documents specific for this vacancy:

Resume. Your resume must describe your job-related experiences and will be used to verify your qualifications. Therefore, it is important that the information be relevant, detailed where appropriate, and addresses the competencies for this position. Your resume must contain the dates of employment (i.e., month/year to month/year or month/year to present) to include the hours worked per week (i.e., 40 hours full-time per week). If your resume does not contain this information, your application may be marked as incomplete, and you will not receive consideration for this position.If your resume consists of more than 5 pages, only the first 5 pages will be reviewed to determine your eligibility/qualifications.

Other documents (if applicable). For more information, please click on the applicable link:

Most Recent Performance Appraisal (Current Federal Employee). If performance appraisal is not dated within the last 18 months or if you are unable to provide a performance appraisal, an explanation why must be provided. Please include a document in your application package explaining why the performance appraisal is not available.

Notification of Personnel Action (SF-50) (Current or Former Federal Employee). Most recent SF-50 showing your current grade and tenure; (you may be removed from consideration if not submitted). An SF-50 showing highest (permanent) grade ever held, if different from your current grade. (Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure.) If you are applying for a higher grade, provide an SF-50 or SF-50s which shows the length of time in the current/highest grade (appropriate SF-50s include Promotions, With-in Grade/Range Increases, and SF-50s with dates that show proof of you holding the grade for at least a year) to support meeting time in grade requirements. As a current or previous Career/Career Conditional employee in the Competitive Service, block 24 on your SF-50 must reflect "1" or "2" and block 34 must reflect "1". A copy of your SF-50 must be provided for verification.

Individuals with Disabilities: Disability Letter

Veterans: DD-214 (member copy-4)

Disabled Veterans:DD-214, SF-15 and VA letter dated 1991 or later (indicating % disability)

Certain Military Spouses: Copy of service member's PCS order authorizing the spouse to accompany the service member AND Proof of marriage to the service member; OR Proof the service member was released or discharged from active duty due to a service-connected disability AND documentation of the service member's 100% disability AND proof of marriage to the service member; OR Proof of the service member's death while on active duty AND proof of marriage to the service member.

Family Member Preference (Derived Preference)

Former Peace Corps or VISTA Volunteers

Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring at least an 85) and provide all of the following documents:

• your most recent performance appraisal; AND
• the proof of eligibility letter from the Agency; AND
• your most current SF-50, displaying current series and grade.

Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.

All materials must be received by 05/24/2024 to be considered for this announcement.

How to Apply

To apply for this position, you must provide a complete Application Package, which includes:

• Resume;
• Assessment Questionnaire; and
• Any other documents needed to verify your qualifications or eligibility (see the required documents section).

Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin.

To begin the process, click the APPLY ONLINE button at the right side of this screen to create an account or log into your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the SUBMIT MY ANSWERS button at the end of the process.

If you have never applied through USA Jobs for a position with the Federal Civil Service, you will need to create a USAJOBS account.

To change or update your application, simply reapply through My USAJOBS, before the closing date. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared.

To check the status of your application, log into your USAJOBS account, select Application Status and click on the more information link under the application status for this position.

Agency contact information



National Labor Relations Board

Email

employment.solutions@nlrb.gov

Address

DIV OF OPERATIONS MANAGEMENT

1015 Half St SE

Washington, DC 20570-0001

US

Next steps

Once a review of your resume and required documents have been completed, you will be notified of your application status.

Applicants will be initially reviewed for Minimum Qualifications determinations.

All qualified applicants will then be screened by the Rating and Ranking panel members and placed into one of three categories: Best-Qualified, Well-Qualified, and Qualified.

Applicants that meet the Well-Qualified category or higher may be referred to the Selecting Official for further consideration.

If further evaluation or interviews are required, you will be contacted.

Applicants will receive notification when a final selection has been made.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Criminal history inquiries
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request