Program Support Assistant (OA)

Summary

This position is located in the Drug Enforcement Administration (DEA), Washington Division, Office of Diversion Program Manager.

This position's primary purpose is to conduct research and analysis, perform database searches, data collection and administrative support.

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens, Nationals, or those who owe allegiance to the U.S.

Duties

As a Program Support Assistant (OA), your typical work assignments may include:

• Providing support and assisting in the planning, reviewing, and reporting of data/statistical results of program or project studies.
• Integrating several types of software, such as spreadsheet, database, word processing, desktop publishing, and graphics applications, to generate specific working documents and forms.
• Receiving and reviewing documents, reports, and or applications for omissions and inconsistencies, and ensures data entry is complete and accurate.
• Performing unique queries of considerable difficulty using specialized skills to extract data from a broad range of computer systems.
• Conducting research independently, evaluating and validating specific data for use in complex reports and studies authored by others.

Requirements

Conditions of Employment

• U.S. Citizenship is required.
• Employment is subject to the successful completion of a background investigation. Must be able to obtain and maintain a security clearance.
• Incumbent is subject to random drug testing.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: http://www.dhs.gov/E-Verify/.
• Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/).
• Selectee may be required to serve a probationary period.

Qualifications

Applicants must meet all of the required qualification requirements described below by the closing of this announcement.

Applicants applying for the GS-8 grade must meet one of the following requirements:

A. Have at least one full year of qualifying specialized experience that is at least equivalent in difficulty and complexity to work performed at the GS-7 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Qualifying specialized experience must demonstrate the following:

GS-07: Must have one (1) year of specialized experience equivalent to at least the GS-06 level or pay band in the Federal service that includes performing the following duties: 1) generating reports; 2) reviewing documents for omissions and inconsistencies; 3) receiving telephone calls and relaying to appropriate staff member; and 4) using office automation software to produce documents.

GS-08: Must have one (1) year of specialized experience equivalent to at least the GS-07 level or pay band in the Federal service that includes performing the following duties: 1) summarizing data from several sources; 2) entering data in and retrieving data from electronic information systems; 3) performing basic analysis of data; and 4) independently completing research to validate data.

Additional information on the position qualification requirements are located in the Office of Personnel Management's (OPM) Qualifications Standards Handbook.

Education

This job does not have an education qualification requirement.

Additional information

For reasonable accommodation at the Drug Enforcement Administration, please contact the Human Resources office listed in this announcement.

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to similar positions in any Division/Office listed in this announcement. Telework eligibility and security clearance requirements may vary for such similar positions.

Recruitment and/or Relocation Incentives may be considered and approved under conditions specified provided the agency has determined that the position is likely to be difficult to fill in the absence of an incentive and funding for such an incentive is available.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and your responses on the application questionnaire. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Applicants who meet the minimum qualification requirements, as described in the "Qualifications" section of this announcement, will be assigned to one of three quality categories:

1. Qualified Category: In addition to meeting minimum qualifications, applicants must demonstrate a basic level of the required competencies (knowledge, skills and abilities) for the position.
2. Highly Qualified Category: In addition to meeting minimum qualifications, applicants must demonstrate proficiency in some, but not all, of the requirements of the position.
3. Best Qualified Category: In addition to meeting minimum qualifications, applicants must possess the type and quality of experience that substantially exceeds the minimum qualifications of the position.

Best qualified applicants may be referred to the hiring manager for further consideration and possible interview. The category assignment is a measure of the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

• Clerical practices and office routines
• Database Management Systems
• Manages and Organizes Information
• Oral Communication
• Writing

Veterans: The Category Rating Process does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

Agency and Interagency Career Transition Assistance Program (CTAP and ICTAP) Eligibles: If you have never been a Federal employee, you are not CTAP or ICTAP eligible. View information about CTAP and ICTAP eligibility on OPM's Career Transition Resources website. You must be rated in the Highly Qualified category or better for this position and submit the supporting documents listed under the required documents section of this job announcement to receive consideration for selection priority.

ASSESSMENT QUESTIONNAIRE: You may preview the https://apply.usastaffing.gov/ViewQuestionnaire/12526250.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
  
  
  1. Resume showing applicant's name, email address, relevant work/volunteer experience, edeucation and training. Include the start and end dates (from month/year to month/year), work schedule (e.g. part or full time), the number of hours per week worked/volunteered, job title and description of duties performed.
  2. Transcripts, if applicable and you are qualifying based on education. See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
  3. ICTAP/CTAP documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
  4. Veterans' Preference documentation, if applicable:
  
  
  
  • To claim 5-point preference, submit a copy of your DD-214 Certificate of Release or Discharge from Active Duty.
  • To claim 10-point preference, submit the SF-15 (Application for 10-Point Veteran Preference) AND all required documentation outlined on the form to support your claim (e.g., DD-214, official statement from the Department of Veterans Affairs, etc.). If we cannot verify your 10-point preference claim, your application will be reviewed for 5-point preference.
  • To claim 10-point derived preference (i.e., spouses, widows, widowers or mothers of veterans), submit a completed SF-15 andall required documentation listed on the SF-15 to support your claim.
  • To claim 0-point Sole Survivorship preference, submit a copy of your DD-214 or another form of official documentation showing that your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.
  • For all preference claims:
    
    • DD-214 must show the dates of service, type of discharge, and any qualifying service campaign medals.
    • If you are currently on active duty and applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement.
  • For more veterans' preference information, visit the USAJOBS Help Center.
  
  5. Other Qualification Documentation (e.g. certificates, certifications, etc.), if applicable. See the Qualification section of this announcement for more information.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  Prepare your application in USAJOBS
  
  To start your application, click Apply and the system will provide guidance on how to attach a resume and any required documents.
  
  During the application process you can review, edit, delete, and update your information. We'll automatically save your progress as you go, so you won't lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.
  
  STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.
  
  STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.
  
  STEP 3: Complete the online assessment questions.
  
  STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.
  
  Alternate Application Procedures
  
  If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
  
  Agency contact information
  
  DEONNA WALKER
  
  Phone
  
  (571)776-2612
  
  Email
  
  DEONNA.L.WALKER@USDOJ.GOV
  
  Address
  
  Drug Enforcement Administration
  
  Do Not Send Postal Mail
  
  Springfield, VA 21310
  
  US
  
  Next steps
  
  Once the online application package is received, you will be notified through USAJOBS of your qualification status and referral or non-referral to the hiring official for further consideration. If further evaluation or interviews are required, you will be contacted.
  
  We will notify you by email the outcome after each of these steps has been completed. Your application status will be updated up to four times during the following hiring phases:
  
  1. After applications are received.
  2. After applications are assessed to determine qualifications.
  3. After candidates are referred to the hiring manager.
  4. If selected, candidates may receive additional notifications regarding the next steps in the hiring process.
  
  Your status will also be updated on your USAJOBS account throughout the process.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1. Resume showing applicant's name, email address, relevant work/volunteer experience, edeucation and training. Include the start and end dates (from month/year to month/year), work schedule (e.g. part or full time), the number of hours per week worked/volunteered, job title and description of duties performed.
2. Transcripts, if applicable and you are qualifying based on education. See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
3. ICTAP/CTAP documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
4. Veterans' Preference documentation, if applicable:

• To claim 5-point preference, submit a copy of your DD-214 Certificate of Release or Discharge from Active Duty.
• To claim 10-point preference, submit the SF-15 (Application for 10-Point Veteran Preference) AND all required documentation outlined on the form to support your claim (e.g., DD-214, official statement from the Department of Veterans Affairs, etc.). If we cannot verify your 10-point preference claim, your application will be reviewed for 5-point preference.
• To claim 10-point derived preference (i.e., spouses, widows, widowers or mothers of veterans), submit a completed SF-15 andall required documentation listed on the SF-15 to support your claim.
• To claim 0-point Sole Survivorship preference, submit a copy of your DD-214 or another form of official documentation showing that your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.
• For all preference claims:
  
  • DD-214 must show the dates of service, type of discharge, and any qualifying service campaign medals.
  • If you are currently on active duty and applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement.
• For more veterans' preference information, visit the USAJOBS Help Center.

5. Other Qualification Documentation (e.g. certificates, certifications, etc.), if applicable. See the Qualification section of this announcement for more information.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Prepare your application in USAJOBS

To start your application, click Apply and the system will provide guidance on how to attach a resume and any required documents.

During the application process you can review, edit, delete, and update your information. We'll automatically save your progress as you go, so you won't lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.

STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.

STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.

STEP 3: Complete the online assessment questions.

STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.

Alternate Application Procedures

If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.

Agency contact information

DEONNA WALKER

Phone

(571)776-2612

Email

DEONNA.L.WALKER@USDOJ.GOV

Address

Drug Enforcement Administration

Do Not Send Postal Mail

Springfield, VA 21310

US

Next steps

Once the online application package is received, you will be notified through USAJOBS of your qualification status and referral or non-referral to the hiring official for further consideration. If further evaluation or interviews are required, you will be contacted.

We will notify you by email the outcome after each of these steps has been completed. Your application status will be updated up to four times during the following hiring phases:

1. After applications are received.
2. After applications are assessed to determine qualifications.
3. After candidates are referred to the hiring manager.
4. If selected, candidates may receive additional notifications regarding the next steps in the hiring process.

Your status will also be updated on your USAJOBS account throughout the process.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request