Program Support Manager, gTech

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a project/program management, consulting, or client-facing role.

Preferred qualifications:

• MBA or advanced degree in a Management, Business, or a related field.
• 3 years of experience managing projects or programs.
• 3 years of experience in a client-facing role.
• 3 years of experience in operations management (e.g., process improvement, operational reviews, optimizing workflows, etc.).

About the job

At gTech's Users and Products team (gUP), the mission is to help users get the most out of Google. gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. The team advocates for users through partnerships with product areas at Google, supporting Google's consumer products ecosystem and enabling numerous launches for Google's consumer products.

As a Program Support Manager, you will be the point of contact for all Chrome launches, ensuring seamless rollouts and minimizing support issues. You'll also lead Chrome's feedback strategy, leveraging a variety of tools and channels to understand users' needs and preferences.

In this role, you will represent Google's users and many partners globally, sharing insights with the Google organization to enable exceptional customer and product experiences.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $85,500-$125,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Direct and execute a comprehensive support strategy for product launches, take ownership of post-launch reporting strategy, and ensure insightful analysis and recommendations.
• Develop support Product Requirement Documents (PRDs) and external launch documentation, support preparation workflows, and identify/address potential launch obstacles.
• Identify and triage pre-launch issues, advocate for resolution or mitigation with cross-functional stakeholders.
• Participates in product trials, identifying/addressing potential issues before launch, share launch best practices and insights with stakeholders, and support a culture of continuous improvement.
• Work collaboratively with product teams to derive insights from post-launch reporting, ensure continuous product enhancement, maintain an understanding of product features and functionality to provide support.