Program Support Technician (Environmental Health)

Title: Program Support Technician (Environmental Health)

State Role Title: Administrative and Office Specialist III

Hiring Range: $45,506.25 - $51,469

Pay Band: 3

Agency: Virginia Department of Health

Location:CRATER HQ

Agency Website:vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

Consider joining Crater Health District as we foster healthy and resilient communities. This is your opportunity to connect and serve the public in Environmental Health Services. Crater Health District is a part of the Virginia Department of Health.

VDH's Crater Health District is a growing, diverse community consisting of seven health departments in south central Virginia. The district begins 23 miles south of Richmond and extends south to the North Carolina state border. With more than 125,000 people with varying health needs living in our district, we work to build resilient communities throughout the cities of Petersburg, Hopewell, and Emporia, as well as the counties of Greensville, Surry, Sussex Dinwiddie, and Prince George.

The Program Support Technician provides services to internal and external clients in a variety of settings within a district. Characteristic activities: provide customer service in manner that identifies the need of the client and how the district can serve them best; accurately process billing invoices, payments, permitting, and reconciliation of overdue balances; implement de-escalation and conflict resolution with irate customers; accurately enters, tracks and conduct data cleanup; coordinate rabies sample submission; process and track Freedom of Information Act requests; provides timely customer service in regards to answering phone calls/ returning phone messages and walk-in clients.
Independently performs technical office tasks in support of a single program area regularly requiring application of policy and procedures. Serves as contact and information resource for one or more programs; serves as lead worker to direct, advise and train others; designs and directs workflow processes; research and processes claims; collects data and prepares reports on program activities. May provide performance input regarding staff to appropriate supervisor.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

• Knowledge of office procedures, computer and software technology, and customer service
• Strong interpersonal and communication skills, orally and written
• Strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and/or database entry) and general office equipment (copier, fax, calculator)
• Ability and experience with setting up and maintaining files and/or manuals
• Ability to maintain confidentiality
• Ability to follow and apply established procedures and applicable policies

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: CraterHR

Phone: No Phone Inquiries

Email: CraterHR@vdh.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.