Program Support Technician (Driver Services), Position No's 03267 & 03562

Title: Program Support Technician (Driver Services), Position No's 03267 & 03562

State Role Title: Admin and Office Spec III

Hiring Range: $17.60 - $21.42

Pay Band: 3

Agency: Department of Motor Vehicles

Location:DRIVER SERVICES ADMIN

Agency Website:www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles is looking to hire Program Support Technicians for two part time wage positions with the Driver Services administration in Richmond, Virginia.

This is a technical position in a high-volume DMV production unit responding to mail and telephone inquiries for service; responds to and provides guidance on routine and non-routine licensing inquiries to DMV Customer Service Center, in addition to other internal and external customers via telephone, written, and Internet correspondence. Participates as required in program initiatives and activities designed to enhance work center processes, and to expedite production. This position is also responsible for determining an applicant's eligibility for a Virginia's driver's license or a commercial driver's license. Advises citizens of requirements in writing or by telephone and updates the automated records in a timely manner.

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 - April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,DMVserves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.DMVoperates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Minimum Qualifications

•Knowledge of business English and Mathematics
•Use of personal computers, printers, scanners, copier, multi-line phones, and MS Office Suite.
• Good interpersonal skills. Experience working as part of multi-faceted team(s).
•Excellent verbal and written communication skills orally and through written correspondence. Work experience in written formal communication
•High school diploma or GED. Any combination of training and experience indicating possession of the knowledge, skills, abilities and competencies may be considered as a substitute for this education.

Additional Considerations

•Ability to analyze and explain accurate and complete information based on federal/state laws and regulations and DMV policies.
•Use of agency systems essential to performing assigned duties such as CSS, On Base, and CBN Request Manager.
•Experience managing multiple tasks and priorities efficiently

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify .

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 - April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s). During your employment with DMV as a condition of employment, DMV will be alerted of any moving violation convictions including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process.

Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.